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Description
AvidTrak is the preferred call tracking solution for advertisers in Search, Display, and Print media. It was developed to address the challenges of offline conversion tracking that many clients encountered. With our extensive knowledge and expertise in internet and PPC advertising, we have designed a call tracking solution specifically for industry professionals. By utilizing AvidTrak's tracking software and provided numbers, you can monitor phone calls originating from all your marketing channels, including Search, Social, Display, and Print. For enterprises, our platform allows you to use your own numbers and minutes, significantly reducing call tracking expenses. Take advantage of Dynamic Phone Number Insertion to identify which PPC keywords are most effective at generating phone call leads. Additionally, our Conversion Path Report helps you determine which web pages resonate with your audience and lead to calls. You can also record incoming phone conversations and easily access them on any device, enhancing your ability to improve customer interactions. This comprehensive approach ensures you stay informed and equipped to optimize your advertising strategies effectively.
Description
Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software.
1. 1.
Balto is the first real time call guidance software.
Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto.
2. Dashboard Suite
Balto, tracks all your calls.
The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well.
Balto includes a data studio that provides deeper insights into call strategy.
3. Always Optimizing
Callers receive real-time guidance so they know what to say and can close more business.
API Access
Has API
No
API Access
Has API
No
Integrations
3CX
No
Avaya Aura
No
CallTools
No
Close
No
Convoso
No
Five9
No
Genesys Cloud CX
No
HubSpot CRM
No
HubSpot Customer Platform
No
MightyCall
No
Integrations
3CX
Yes
Avaya Aura
Yes
CallTools
Yes
Close
Yes
Convoso
Yes
Five9
Yes
Genesys Cloud CX
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
MightyCall
Yes
Pricing Details
Free Trial with $20 credit, no credit card required..
Usage fee of $2.00 per Phone Number and 6 cents per local minute and 7 cents per toll free minute. Volume discounts available.
Free Trial
Yes
Free Version
Yes
Pricing Details
Pricing varies due to number of users. Contact us today to learn more about pricing.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
AvidTrak
Founded
2009
Country
United States
Website
avidtrak.com
Vendor Details
Company Name
Balto
Founded
2017
Country
United States
Website
baltosoftware.com
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Call Recording
Archiving
No
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
No
On-Demand Recording
No
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Call Tracking
CRM
No
Call Log
No
Call Recording
Yes
Call Routing
Yes
Caller Identification
Yes
Campaign Management
Yes
Conversion Tracking
Yes
IVR / Voice Recognition
Yes
Keyword Tracking
Yes
Landing Page
A/B Testing
Yes
Analytics
Yes
Drag & Drop
No
Form Creation
No
Real Time Editing
No
Responsive
No
SEO Management
No
Templates
No
Lead Management
Activity Tracking
Yes
Campaign Management
Yes
Lead Capture
Yes
Lead Distribution
No
Lead Nurturing
No
Lead Scoring
Yes
Lead Segmentation
No
Pipeline Management
No
Prospecting Tools
No
Source Tracking
Yes
Marketing Analytics
A/B Testing
Yes
Campaign Management
Yes
Channel Attribution
Yes
Customer Journey Mapping
No
Dashboard
Yes
Performance Metrics
Yes
Predictive Analytics
No
ROI Tracking
Yes
Social Media Metrics
Yes
Website Analytics
Yes
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
Yes
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
Yes
Shortcodes
No
Text-to-Win
No
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
Yes
Conversation Intelligence
AI Insights
No
Account Health Alerts
No
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
No
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Sales Coaching
Assessments
Yes
Audio / Video Conferencing
No
Built-In Course Authoring
No
Call Recording
Yes
Gamification
Yes
Goal Setting / Tracking
Yes
Learning Plans
No
Onboarding
Yes
Performance Metrics
Yes
Sales Enablement
Collaboration
Yes
Contact Management
Yes
Content Management
Yes
Document Management
Yes
Goals / Quota Management
Yes
Lead Management
Yes
Meeting Management
Yes
Performance Management
Yes
Presentation Management
Yes
Proposal Management
Yes
Territory Management
Yes
Training Management
Yes
Workforce Optimization (WFO)
Interaction Analytics
Yes
Liability Recording
Yes
Performance Management
Yes
Quality Management
Yes
Real-time Guidance
Yes
Reporting
Yes
Speech Analytics
Yes
Surveying
No
Workforce Management
Yes
eLearning
Yes
