Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our award-winning Avaya IP Office, accessible worldwide, provides a comprehensive unified communications platform that is both implemented and managed on-site. To enhance the interactions and experiences of both your customers and employees, delve into the extensive capabilities available with IP Office. You can analyze customer calls effectively by utilizing features such as call recording, tracking, and reporting. With the Avaya Call Reporting functionality integrated into IP Office, you can capture and document incoming calls seamlessly. Furthermore, you have the option to incorporate real-time call center agent seats and dashboards to optimize call management processes. When you pair Avaya IP Office with a subscription to Avaya Spaces, you unlock a versatile application that encompasses voice, video, messaging, conferencing, and calendar functionalities, all of which are accessible from any device and location. This integration not only streamlines communication but also enhances overall productivity across your organization.
Description
ICTPBX is a robust open-source PBX platform designed specifically for Internet Service Providers (ISPs), Internet Telephony Service Providers (ITSPs), and various service providers. It integrates FreeSWITCH 1.10 as its core media engine with FusionPBX 6.6 for configuration, all streamlined via the ICTCore REST API and operated from an intuitive Angular 13 web dashboard.
In contrast to hosted PBX options, ICTPBX operates fully on your infrastructure, giving you complete control over your data, tenants, and billing processes. Its scalable architecture allows you to expand from just a few extensions to thousands of users without incurring per-user licensing fees, making it a cost-effective solution.
The platform is specifically designed for multi-tenant environments, ensuring that each tenant has their own dedicated PBX setup with personalized branding, quota limits, and role-based access controls to enhance security and customization.
Key features include support for SIP extensions, ring groups, call queues (ACD), and interactive voice response (IVR) menus, along with voicemail, conferencing, time conditions, and complex call flows. It also supports SIP trunks (gateways), inbound Direct Inward Dialing (DID) routing, and call blocking for enhanced functionality. Furthermore, the system accommodates multiple tenants with individualized branding and quota management, while also integrating voice, fax (T.38/FoIP), SMS (SMPP), and email services into a single platform for streamlined communication. Overall, ICTPBX offers a comprehensive solution that meets the diverse needs of modern telecommunications.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Deyafa POS
No
OfficeWatch Call Reporting
No
SIP.US
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$6000/one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Avaya
Founded
2000
Country
United States
Website
www.avaya.com/en/products/ip-office/
Vendor Details
Company Name
ICTInnovations
Founded
2006
Country
Pakistan
Website
www.ictinnovations.com
Product Features
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No