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Description

Our award-winning Avaya IP Office, accessible worldwide, provides a comprehensive unified communications platform that is both implemented and managed on-site. To enhance the interactions and experiences of both your customers and employees, delve into the extensive capabilities available with IP Office. You can analyze customer calls effectively by utilizing features such as call recording, tracking, and reporting. With the Avaya Call Reporting functionality integrated into IP Office, you can capture and document incoming calls seamlessly. Furthermore, you have the option to incorporate real-time call center agent seats and dashboards to optimize call management processes. When you pair Avaya IP Office with a subscription to Avaya Spaces, you unlock a versatile application that encompasses voice, video, messaging, conferencing, and calendar functionalities, all of which are accessible from any device and location. This integration not only streamlines communication but also enhances overall productivity across your organization.

Description

Bria offers a versatile softphone solution that enhances the functionality of your call server, PBX, or VoIP service, allowing you to answer calls seamlessly on both desktop and mobile platforms while also providing features such as team messaging, HD video conferencing, and screen sharing, all powered by CounterPath. Enjoy exceptional audio quality coupled with 1080p HD video calls, whether you're at your workplace or traveling, and take advantage of user-friendly features like call recording, music on hold, and seamless call transfers. For those seeking additional collaboration options, Bria Teams and Bria Enterprise provide advanced capabilities such as team messaging and screen sharing, facilitating HD video conferencing for up to 200 participants. With all your communication needs integrated into one user-friendly application, you can easily talk, chat, meet, and share information across devices while keeping your call and messaging history synchronized, ensuring you remain connected and informed. Discover more about Bria's offerings by visiting counterpath.com!

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ACCOUNTS No 
Deyafa POS Yes 
Halo Health Platform No 
Microsoft Outlook No 
OfficeWatch Call Reporting Yes 
SIP.US Yes 
Salesforce No 
Skype No 
YetiForce CRM No 

Integrations

ACCOUNTS Yes 
Deyafa POS No 
Halo Health Platform Yes 
Microsoft Outlook Yes 
OfficeWatch Call Reporting No 
SIP.US No 
Salesforce Yes 
Skype Yes 
YetiForce CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$2.95/user/month
Bria Solo $2.95/user/month on annual plan
Bria Teams $4.95/user/month on annual plan
Bria Teams Pro $9.95/user/month on annual plan
Bria Enterprise - contact for quote
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Avaya

Founded

2000

Country

United States

Website

www.avaya.com/en/products/ip-office/

Vendor Details

Company Name

CounterPath

Founded

2002

Country

Canada

Website

www.counterpath.com

Product Features

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

PBX

Product Features

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

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