Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Our award-winning Avaya IP Office, accessible worldwide, provides a comprehensive unified communications platform that is both implemented and managed on-site. To enhance the interactions and experiences of both your customers and employees, delve into the extensive capabilities available with IP Office. You can analyze customer calls effectively by utilizing features such as call recording, tracking, and reporting. With the Avaya Call Reporting functionality integrated into IP Office, you can capture and document incoming calls seamlessly. Furthermore, you have the option to incorporate real-time call center agent seats and dashboards to optimize call management processes. When you pair Avaya IP Office with a subscription to Avaya Spaces, you unlock a versatile application that encompasses voice, video, messaging, conferencing, and calendar functionalities, all of which are accessible from any device and location. This integration not only streamlines communication but also enhances overall productivity across your organization.
Description
Bria offers a versatile softphone solution that enhances the functionality of your call server, PBX, or VoIP service, allowing you to answer calls seamlessly on both desktop and mobile platforms while also providing features such as team messaging, HD video conferencing, and screen sharing, all powered by CounterPath.
Enjoy exceptional audio quality coupled with 1080p HD video calls, whether you're at your workplace or traveling, and take advantage of user-friendly features like call recording, music on hold, and seamless call transfers.
For those seeking additional collaboration options, Bria Teams and Bria Enterprise provide advanced capabilities such as team messaging and screen sharing, facilitating HD video conferencing for up to 200 participants. With all your communication needs integrated into one user-friendly application, you can easily talk, chat, meet, and share information across devices while keeping your call and messaging history synchronized, ensuring you remain connected and informed. Discover more about Bria's offerings by visiting counterpath.com!
API Access
Has API
No
API Access
Has API
Yes
Integrations
ACCOUNTS
No
Deyafa POS
Yes
Halo Health Platform
No
Microsoft Outlook
No
OfficeWatch Call Reporting
Yes
SIP.US
Yes
Salesforce
No
Skype
No
YetiForce CRM
No
Integrations
ACCOUNTS
Yes
Deyafa POS
No
Halo Health Platform
Yes
Microsoft Outlook
Yes
OfficeWatch Call Reporting
No
SIP.US
No
Salesforce
Yes
Skype
Yes
YetiForce CRM
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$2.95/user/month
Bria Solo $2.95/user/month on annual plan
Bria Teams $4.95/user/month on annual plan
Bria Teams Pro $9.95/user/month on annual plan
Bria Enterprise - contact for quote
Bria Teams $4.95/user/month on annual plan
Bria Teams Pro $9.95/user/month on annual plan
Bria Enterprise - contact for quote
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Avaya
Founded
2000
Country
United States
Website
www.avaya.com/en/products/ip-office/
Vendor Details
Company Name
CounterPath
Founded
2002
Country
Canada
Website
www.counterpath.com
Product Features
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Product Features
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
Yes