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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our award-winning Avaya IP Office, accessible worldwide, provides a comprehensive unified communications platform that is both implemented and managed on-site. To enhance the interactions and experiences of both your customers and employees, delve into the extensive capabilities available with IP Office. You can analyze customer calls effectively by utilizing features such as call recording, tracking, and reporting. With the Avaya Call Reporting functionality integrated into IP Office, you can capture and document incoming calls seamlessly. Furthermore, you have the option to incorporate real-time call center agent seats and dashboards to optimize call management processes. When you pair Avaya IP Office with a subscription to Avaya Spaces, you unlock a versatile application that encompasses voice, video, messaging, conferencing, and calendar functionalities, all of which are accessible from any device and location. This integration not only streamlines communication but also enhances overall productivity across your organization.

Description

The Avaya Session Border Controller for Enterprise (SBCE) is a powerful tool specifically crafted to enhance and safeguard real-time communications within corporate networks. It plays a vital role in environments that utilize SIP-based Unified Communications (UC), offering key features like security, interoperability, and the ability to scale. The SBCE is offered in two distinct versions: Standard Services and Advanced Services, tailored to meet diverse organizational requirements. In a high availability (HA) setup, SBC servers are arranged in pairs, with one functioning as the primary unit and the other as the backup. Both units are managed by either a single Element Management System (EMS) or a replicated pair of EMS. This solution enables customers to leverage Avaya’s extensive expertise in deploying SIP trunks and efficiently managing a large user base within enterprises. Furthermore, organizations can ensure uninterrupted communication even during maintenance or unexpected failures, making it an essential asset for any enterprise focused on reliability.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Deyafa POS Yes 
OfficeWatch Call Reporting Yes 
SIP.US Yes 

Integrations

Deyafa POS No 
OfficeWatch Call Reporting No 
SIP.US No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Avaya

Founded

2000

Country

United States

Website

www.avaya.com/en/products/ip-office/

Vendor Details

Company Name

Avaya

Founded

2000

Country

United States

Website

documentation.avaya.com/bundle/AvayaSBCoverviewandspecification_r10_2/page/Avaya_SBCE_overview.html

Product Features

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

PBX

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