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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Avaya tackles the increasing challenge of modern communications with the Avaya Aura® Platform, an innovative real-time communications framework that leverages session-based collaboration technologies. Rather than complicating matters or necessitating a complete overhaul of existing systems, the Avaya Aura® Platform provides a streamlined and evolutionary approach that transitions from today's isolated, single-purpose, and geographically constrained communication systems. The outcome is a transformative and economical multimedia communications framework that effectively integrates both current and future investments in voice, video, real-time collaboration, and beyond. Specifically designed to meet the demands of people-centric collaboration within the contemporary engaged enterprise, the Avaya Aura® Platform employs a distinct application of the Session Initiation Protocol (SIP) to harmonize media, networks, devices, applications, and presence over a shared infrastructure. This unification not only enhances communication efficiency but also fosters greater collaboration across various platforms and devices.

Description

Enterprise interaction can be understood as the integration of collaboration and communication efforts. We facilitate secure enterprise interaction through your own private or hybrid cloud environment. The Universal Cloud Communications Stack (UCCS) introduces an innovative approach to utilize big data architectures, allowing for real-time communications and collaboration, which enhances the scalability of transaction-oriented services on a worldwide basis. Key immediate advantages include rapid deployment and automated management that utilize standard infrastructure frameworks. Furthermore, by utilizing virtualized, secure, and scalable containers, we provide hosted and managed communication and collaboration services with great ease, paving the way for new business models for Managed Service Providers (MSPs) and enabling enterprises to achieve significant cost reductions. In fact, communication systems offer the most substantial opportunity for cost savings across all areas of IT. The synergy of contemporary software architecture and data-driven distributed infrastructure presents a powerful opportunity to revolutionize the industry while meeting evolving business needs.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

A10 Defend DDoS Mitigator Yes 
Avaya one-X Communicator Yes 
Boost.ai Yes 
CallTools Yes 
CommunityWFM Yes 
Creatio Yes 
Dialogflow Yes 
Dynamics Telephony Yes 
LumenVox Voice Biometrics Yes 
MiaRec Yes 
Studio Creatio Yes 
TCS ADD Yes 
TCS Intelligent Urban Exchange Yes 
TCS MasterCraft TransformPlus Yes 
TCS Optumera Yes 
TCS TAP Yes 
WebRezPro Yes 
eMite Yes 

Integrations

A10 Defend DDoS Mitigator No 
Avaya one-X Communicator No 
Boost.ai No 
CallTools No 
CommunityWFM No 
Creatio No 
Dialogflow No 
Dynamics Telephony No 
LumenVox Voice Biometrics No 
MiaRec No 
Studio Creatio No 
TCS ADD No 
TCS Intelligent Urban Exchange No 
TCS MasterCraft TransformPlus No 
TCS Optumera No 
TCS TAP No 
WebRezPro No 
eMite No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Avaya

Country

United States

Website

www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf

Vendor Details

Company Name

SIPfoundry

Country

United States

Website

www.sipfoundry.org/platform/

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Product Features

PBX

Alternatives

Alternatives

PBXware Reviews

PBXware

Bicom Systems