Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.
Description
Our software boosts profitability by concentrating on the management of sales, operations, and billing specifically for portable storage companies. Stella features a web-based interface tailored for businesses that prioritize exceptional customer experiences, driving increased sales, optimizing operations, and facilitating smooth billing processes. The development of Stella commenced in June 2019 with the vision of creating a next-generation management solution for portable storage companies, regardless of their size. By utilizing Stella, you can effectively lower overhead costs while enhancing overall operational efficiency. Its capabilities were crafted to maximize sales potential, simplify operational workflows, and ensure accurate billing without errors. Stella is designed as a comprehensive solution to oversee all aspects of your portable storage business. It allows for the management and tracking of sales alongside built-in follow-up reminders, as well as features for logging calls, emails, notes, and scheduling confirmations. With this tool at your disposal, you can rest assured that your important leads are being expertly managed and attended to. Ultimately, Stella equips your business with the resources needed to thrive in a competitive landscape.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Web Services (AWS)
No
Authorize.Net
No
CardConnect
No
Cubby
Yes
Google Calendar
No
Google Cloud Platform
No
Google Maps
No
Hummingbird
Yes
Microsoft Outlook
No
Payment Depot
No
Integrations
Amazon Web Services (AWS)
Yes
Authorize.Net
Yes
CardConnect
Yes
Cubby
No
Google Calendar
Yes
Google Cloud Platform
Yes
Google Maps
Yes
Hummingbird
No
Microsoft Outlook
Yes
Payment Depot
Yes
Pricing Details
$2.25 per month
Free Trial
No
Free Version
No
Pricing Details
$99 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Automated Storage Call Center
Founded
2021
Country
Iceland
Website
www.automatedstoragecallcenter.com
Vendor Details
Company Name
Stella
Founded
2019
Country
United States
Website
www.runstella.com
Product Features
Self Storage
Customer Management
No
Deposit Tracking
No
Gate/Access Control
No
Interactive Property Map
No
Late Fee Calculation
No
Lead Management
No
Move-In / Move-Out Wizard
No
Multi-Location
No
Product Features
Self Storage
Customer Management
No
Deposit Tracking
No
Gate/Access Control
No
Interactive Property Map
No
Late Fee Calculation
No
Lead Management
No
Move-In / Move-Out Wizard
No
Multi-Location
No