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Average Ratings 1 Rating
Description
Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.
Description
STARS GPS takes pride in delivering unparalleled protection and solutions through its Warranty, which specifically addresses Theft and Skip situations. This Warranty ensures that your asset is shielded in instances where your client fails to uphold their contract payments. A payment default is recognized when a payment is overdue, leading to delinquency, which occurs if the payment is not made by its specified due date. This Warranty is crafted to accommodate the potential for a cooperative arrangement between you and your client concerning any partial payments made, as it acknowledges your efforts to assist the customer in rectifying their payment situation. A default is declared when a payment is just one dollar late, and for the purposes of this Warranty, it is specifically characterized as no payment being received for a period of 30 days, provided that it is not at least 25% of the total amount due. This timeframe for assessing delinquency is vital, and it is essential not to let your customers' payments drop below this threshold without promptly filing a claim. By understanding these terms, you can better navigate the complexities of your obligations and support your customers effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
Cubby
Yes
Frazer Auto Dealer Software
No
Hummingbird
Yes
SiteLink Web Edition
Yes
WebSelfStorage
Yes
monday AI work platform
Yes
storEDGE
Yes
Integrations
Cubby
No
Frazer Auto Dealer Software
Yes
Hummingbird
No
SiteLink Web Edition
No
WebSelfStorage
No
monday AI work platform
No
storEDGE
No
Pricing Details
$2.25 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Automated Storage Call Center
Founded
2021
Country
Iceland
Website
www.automatedstoragecallcenter.com
Vendor Details
Company Name
STARS GPS
Country
United States
Website
www.stars-gps-tracking.com
Product Features
Self Storage
Customer Management
No
Deposit Tracking
No
Gate/Access Control
No
Interactive Property Map
No
Late Fee Calculation
No
Lead Management
No
Move-In / Move-Out Wizard
No
Multi-Location
No
Product Features
Fleet Management
Dispatch Management
No
Employee Management
Yes
Fuel Management
No
GPS Tracking
Yes
Incident Reporting
Yes
Inspection Management
No
Inventory Management
Yes
Maintenance Management
Yes
Mileage Tracking
No
Motor Pool
No
Routing
No
Tire Management
No
VIN Lookup
Yes
Work Order Management
No
GPS Tracking
Alerts/Notifications
No
Asset Tracking
No
Driver Management
No
Historical Reporting
No
Mobile Tracking
No
People Tracking
No
Real Time Tracking
No
Routing
No
Status Tracking
No
Territory Management
No
Vehicle Tracking
Yes