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Description

Automated Storage Call Center specializes in providing remote operational and call-center solutions tailored for self-storage facilities, with the goal of enhancing or replacing on-site staff. Their comprehensive services are available around the clock, including managing customer interactions and operational tasks such as handling inbound and outbound calls, following up on missed calls, processing rent and move-ins/outs, nurturing leads, assisting tenants, and facilitating payment processes through both phone and automated systems. Additionally, they efficiently manage collections for overdue accounts through various communication channels like phone, text, and email, and oversee auction processes for tenants who fall behind on payments. The center utilizes local phone numbers and interactive voice response (IVR) technology, ensuring detailed documentation of calls, performance analytics, and support in multiple languages, all while offering website assistance and seamless integration with leading storage management software solutions. Their pricing structure is based on the number of storage units, featuring tiered options, one-time setup fees, additional costs for rollover calls, and various optional services to suit customer needs. With such a wide range of features, they aim to streamline operations and improve customer satisfaction for self-storage businesses everywhere.

Description

STARS GPS takes pride in delivering unparalleled protection and solutions through its Warranty, which specifically addresses Theft and Skip situations. This Warranty ensures that your asset is shielded in instances where your client fails to uphold their contract payments. A payment default is recognized when a payment is overdue, leading to delinquency, which occurs if the payment is not made by its specified due date. This Warranty is crafted to accommodate the potential for a cooperative arrangement between you and your client concerning any partial payments made, as it acknowledges your efforts to assist the customer in rectifying their payment situation. A default is declared when a payment is just one dollar late, and for the purposes of this Warranty, it is specifically characterized as no payment being received for a period of 30 days, provided that it is not at least 25% of the total amount due. This timeframe for assessing delinquency is vital, and it is essential not to let your customers' payments drop below this threshold without promptly filing a claim. By understanding these terms, you can better navigate the complexities of your obligations and support your customers effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cubby Yes 
Frazer Auto Dealer Software No 
Hummingbird Yes 
SiteLink Web Edition Yes 
WebSelfStorage Yes 
monday AI work platform Yes 
storEDGE Yes 

Integrations

Cubby No 
Frazer Auto Dealer Software Yes 
Hummingbird No 
SiteLink Web Edition No 
WebSelfStorage No 
monday AI work platform No 
storEDGE No 

Pricing Details

$2.25 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Automated Storage Call Center

Founded

2021

Country

Iceland

Website

www.automatedstoragecallcenter.com

Vendor Details

Company Name

STARS GPS

Country

United States

Website

www.stars-gps-tracking.com

Product Features

Self Storage

Customer Management No 
Deposit Tracking No 
Gate/Access Control No 
Interactive Property Map No 
Late Fee Calculation No 
Lead Management No 
Move-In / Move-Out Wizard No 
Multi-Location No 

Product Features

Fleet Management

Dispatch Management No 
Employee Management Yes 
Fuel Management No 
GPS Tracking Yes 
Incident Reporting Yes 
Inspection Management No 
Inventory Management Yes 
Maintenance Management Yes 
Mileage Tracking No 
Motor Pool No 
Routing No 
Tire Management No 
VIN Lookup Yes 
Work Order Management No 

GPS Tracking

Alerts/Notifications No 
Asset Tracking No 
Driver Management No 
Historical Reporting No 
Mobile Tracking No 
People Tracking No 
Real Time Tracking No 
Routing No 
Status Tracking No 
Territory Management No 
Vehicle Tracking Yes 

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