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features
design
support

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Write a Review

Description

AutoReach serves as a high-capacity power dialer tailored for contemporary sales teams that recognize the significance of the initial call in the customer journey. By utilizing this tool, users can boost their connection rates by 30% and increase talk time by 300% per hour, leading to more meaningful interactions with potential clients. The platform incorporates AI-driven capabilities for dial list creation and prioritization. With various dialing modes available—Power, Preview, Blended, and Predictive—users can seamlessly alternate between the modes that align best with their operational needs. Additionally, it can be implemented quickly, allowing sales representatives to be instantly equipped to personalize their next call, all while leveraging familiar Salesforce functionalities, which enhances the overall efficiency of the sales process. This ensures that sales teams can adapt to dynamic environments and maximize their outreach efforts effectively.

Description

PhoneIQ, the leading Phone System and Call Center platform for companies using Salesforce. We provide our customers with a unified suite for communications that brings together telephony, power dialing, SMS, inbound call handling, and much more into one easy-to-use system that runs on Salesforce.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Dialpad Connect Yes 
Dialpad Support Yes 
Salesforce Agentforce Health No 
Salesforce Agentforce Service No 
Salesloft Yes 

Integrations

Salesforce Yes 
Dialpad Connect No 
Dialpad Support No 
Salesforce Agentforce Health Yes 
Salesforce Agentforce Service Yes 
Salesloft No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$25 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AutoReach

Founded

2017

Country

United States

Website

autoreach.io

Vendor Details

Company Name

PhoneIQ

Founded

2018

Country

United States

Website

www.phoneiq.co

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer No 
Progressive Dialer Yes 
Surveys No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results No 
Call Transfer No 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management Yes 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer No 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Alternatives

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