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Description
Most content teams are drowning in documents - not because they lack writers, but because their tools weren't built for the scale, complexity, or compliance demands they're actually working under. Author-it was.
For over 25 years, Author-it has been the CCMS of choice for organisations where documentation accuracy isn't optional. Manufacturing teams managing hundreds of product variants across 20+ languages. Software companies decoupling their help content from product release cycles. Utilities teams where a procedure gap isn't a typo problem - it's a regulatory one.
The core architecture is built around component content: Topics (individual content units), assembled into Books (deliverables), stored in a central Library. Write once, publish everywhere - to HTML5, PDF, Word, SCORM/eLearning, XML, DITA, and AION, Author-it's structured JSON format built specifically for LLM and RAG pipeline consumption. This is the AI Content Foundation angle: your structured content, already tagged, already resolved, already formatted for machine ingestion.
Built-in modules cover the full content lifecycle: structured authoring (no DITA or XML expertise required), translation workflow management with XLIFF export, multi-stage Review & Approve with full audit trails, variant and conditional content management, and publishing to multiple simultaneous output formats.
Customer outcomes include $3M+ annual savings and 60–70% content reuse in global manufacturing, $2M+ savings and 90% reuse in enterprise software, and ISO/508 compliance achieved unlocking government procurement.
Author-it is cloud-hosted SaaS, headquartered in New Zealand, with offices in Seattle and the Netherlands.
Pricing: Contact for pricing @ author-it.com
Description
MadCap Flare is a comprehensive platform for technical writing, documentation management, and multi-channel publishing. It enables teams to create structured content that can be reused across documentation, help systems, websites, and printed materials. The platform supports importing existing content from a wide range of legacy tools, automatically converting files into reusable topics. With its XML foundation, Flare allows authors to manage modular content that can be assembled dynamically into different outputs. Built-in workflows support content authoring, review, localization, and publishing in one integrated system. This structure reduces duplication and simplifies the management of large documentation projects. Flare also provides advanced delivery flexibility, allowing organizations to publish responsive content across digital and print channels. Localization features help streamline translation workflows while reducing global publishing costs. Its machine-readable content structure makes documentation easier for search engines and AI systems to understand and process. By combining structured authoring with scalable publishing, MadCap Flare helps organizations modernize their technical documentation processes.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Bedrock
Yes
Claude
Yes
Cornerstone Content Anytime
Yes
Elastic Cloud
Yes
Fluid Topics
Yes
Gears
No
Gemini
Yes
Honeycomb
Yes
MadCap IXIA CCMS
No
MadCap Syndicate
No
Integrations
Amazon Bedrock
No
Claude
No
Cornerstone Content Anytime
No
Elastic Cloud
No
Fluid Topics
No
Gears
Yes
Gemini
No
Honeycomb
No
MadCap IXIA CCMS
Yes
MadCap Syndicate
Yes
Pricing Details
Author-it Cloud is priced on a modular, per-seat basis. Contact for a tailored quote.
Core platform includes the Library, structured authoring, and publishing. Additional modules are licensed separately:
Translations module — Full translation workflow management, XLIFF export/import, locale variant management, change tracking to minimise retranslation costs
Reviews module — Multi-stage review and approval workflows, SME collaboration, deadline management, full audit trail
AION publishing (Included in all with no extra charge) — Structured JSON output for LLM and RAG pipeline ingestion (AI Content Foundation)
Honeycomb eLearning — SCORM-compatible course authoring and publishing
Magellan web portal — HTML5 help portal publishing with search integration
Professional Services — Information architecture consulting, implementation, onboarding, and migration support
Core platform includes the Library, structured authoring, and publishing. Additional modules are licensed separately:
Translations module — Full translation workflow management, XLIFF export/import, locale variant management, change tracking to minimise retranslation costs
Reviews module — Multi-stage review and approval workflows, SME collaboration, deadline management, full audit trail
AION publishing (Included in all with no extra charge) — Structured JSON output for LLM and RAG pipeline ingestion (AI Content Foundation)
Honeycomb eLearning — SCORM-compatible course authoring and publishing
Magellan web portal — HTML5 help portal publishing with search integration
Professional Services — Information architecture consulting, implementation, onboarding, and migration support
Free Trial
No
Free Version
Yes
Pricing Details
$1799 Perpetual License
Includes 12 Months Bronze Maintenance and Support. Also includes:
Electronic Download
Free Product Upgrades and Updates
Unlimited Email Support
Knowledge Base Access
Forum Access
Web-based MadCap Flare Introductory Training
Free Licenses of MadCap Capture and MadCap Mimic for Rich Multimedia
Electronic Download
Free Product Upgrades and Updates
Unlimited Email Support
Knowledge Base Access
Forum Access
Web-based MadCap Flare Introductory Training
Free Licenses of MadCap Capture and MadCap Mimic for Rich Multimedia
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Author-it
Founded
2000
Country
New Zealand
Website
www.author-it.com
Vendor Details
Company Name
MadCap Software
Founded
2005
Country
United States
Website
www.madcapsoftware.com
Product Features
Content Management
Audio Content
Yes
Customizable Templates
Yes
Document Indexing
Yes
E-forms
Yes
Full Text Search
Yes
Image Editor
Yes
SEO Management
No
Text Editor
Yes
Version Control
Yes
Video Content
Yes
Website Management
Yes
Help Authoring Tools
Collaboration Tools
No
Content Library
Yes
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
Yes
Multi-Format Output
Yes
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
Yes
Templates
Yes
Text Editor / Word Processor
No
Translation Tools
Yes
Version Control
Yes
Software Documentation
Access Roles / User Permissions
Yes
Automatic Documentation Generation
No
Collaboration Tools
Yes
Docs Web Hosting
No
Feedback Capture
No
Markdown Support
Yes
Multiple Formats Support
Yes
Multiple Versions Support
Yes
Version Control
Yes
WYSIWIG Editor
No
Webhooks
Yes
reStructured Text Support
Yes
Product Features
Course Authoring
Content Import / Export
No
Course Publishing
No
Gamification
No
Instructor-Led Courses
No
Interactive Content
No
PowerPoint Conversion
No
Self-Paced Courses
No
Storyboarding
No
Template Management
No
Test / Quiz Creation
No
Video Management
No
eLearning Authoring Tools
Content Import / Export
No
Course Publishing
No
Gamification
No
Instructor-Led Courses
No
Interactive Content
No
PowerPoint Conversion
No
Self-Paced Courses
No
Storyboarding
No
Template Management
No
Test / Quiz Creation
No
Video Management
No
Help Authoring Tools
Collaboration Tools
No
Content Library
No
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
No
Multi-Format Output
No
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
No
Templates
No
Text Editor / Word Processor
No
Translation Tools
No
Version Control
No
Software Documentation
Access Roles / User Permissions
No
Automatic Documentation Generation
No
Collaboration Tools
No
Docs Web Hosting
No
Feedback Capture
No
Markdown Support
No
Multiple Formats Support
No
Multiple Versions Support
No
Version Control
No
WYSIWIG Editor
No
Webhooks
No
reStructured Text Support
No
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
