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ease
features
design
support

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Write a Review

Description

In today's world, customers are highly engaged across numerous platforms, making it essential for brands to adopt technologies that capture the authentic "Voice of the Customer (VoC)." Conventional contact center solutions tend to concentrate primarily on voice analytics, often overlooking vital insights that arise from non-voice interactions. Gnani's AI-powered, machine learning-based omnichannel analytics extracts profound customer insights from diverse sources and delivers them in a way that facilitates actionable improvements in customer experience. By leveraging these advanced tools, brands can ensure they remain responsive to customer needs across all channels.

Description

Kaizan leverages conversation intelligence to illuminate client health metrics and identify revenue-boosting opportunities. It is at the forefront of revolutionizing relationship management through dynamic, client-focused teams. With Kaizan's advanced client intelligence platform, your organization can effectively retain and grow its client base. Utilizing sophisticated language models, Kaizan distills essential tasks and actions necessary for fostering client success. The platform generates comprehensive work streams for clients, including summaries of discussions, actionable next steps, and assessments of risks and opportunities, all aimed at enhancing client retention and expansion. Additionally, it provides an impartial perspective on the actual dynamics within your client portfolio. Effective stakeholder mapping plays a vital role in cultivating client relationships, as it fosters trust, encourages open communication, and facilitates collaborative partnerships. In this context, we offer practical tips for successful stakeholder mapping, ultimately delivering insights that drive revenue growth. By implementing these strategies, businesses can significantly improve their approach to client engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM
Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot Customer Platform
Kaleyra
Knowlarity
Microsoft Dynamics 365
Microsoft Teams
Oracle CRM On Demand
Salesforce
Slack
Twilio
Zendesk
Zoho CRM

Integrations

HubSpot CRM
Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot Customer Platform
Kaleyra
Knowlarity
Microsoft Dynamics 365
Microsoft Teams
Oracle CRM On Demand
Salesforce
Slack
Twilio
Zendesk
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

gnani.ai

Country

India

Website

www.gnani.ai/products/omnichannel-analytics

Vendor Details

Company Name

Kaizan

Country

United States

Website

kaizan.ai/

Product Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Product Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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