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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Attuned stands out as the sole employee engagement platform focused solely on individual priorities rather than generic assumptions. By utilizing a brief 15-minute assessment, Attuned enables you to retain essential talent in today’s competitive landscape by individually measuring each person’s intrinsic motivators. This not only provides instantly actionable insights regarding candidates and employees but also delivers analyses of team culture that highlight possible management blind spots, alongside real-time feedback on employee engagement. The platform tracks your management team's engagement processes over time, making employee engagement genuinely personalized. Attuned reveals, through data, what previously required extensive experience to grasp: the essence of intrinsic motivation. By understanding what truly matters to each team member, onboarding becomes significantly easier and more effective. This knowledge empowers you to direct your management efforts towards creating a meaningful work environment tailored to individual fulfillment. Ultimately, Attuned transforms the way you engage with your workforce, ensuring that their needs and motivations are prioritized.

Description

Having worked on the call center floor ourselves, we truly grasp the distinct challenges and varied requirements that agents face. This understanding has led us to develop exceptional virtual call center software tools tailored to these specific needs. Drawing from our collective six decades of expertise in the contact center sector, we have created an all-in-one customer experience platform that is user-friendly, efficient, highly scalable, and accessible globally with just an internet connection and a browser, making it ideal for both remote and in-center agents. Many contact centers find that their existing call center software does not cater to their operational demands or business model. In addition to lacking the advanced, user-friendly tools necessary for success, they often miss out on the exceptional support from industry experts. Our solution encompasses everything required without the need for expensive programmers or extensive IT resources, ultimately saving you both time and money while enhancing overall productivity and service quality. With our platform, you can focus on what truly matters: delivering outstanding customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$99 per user per year
Basic - $99 per user per year
Premium package - $189 per user per year
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Attuned

Founded

2016

Country

Japan

Website

www.attuned.ai/

Vendor Details

Company Name

SingleComm

Founded

2014

Country

United States

Website

singlecomm.com

Product Features

Employee Engagement

Benchmarking No 
Cultural Alignment Yes 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

HR Analytics

Compensation Plan Modeling No 
Dashboard Yes 
HR Metrics Library No 
Leave & Absence Reporting No 
Predictive Modeling Yes 
Recruiting Management No 
Succession Planning No 
Talent Management No 
Trend Analysis Yes 
Turnover Tracking Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics Yes 

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