Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Attuned stands out as the sole employee engagement platform focused solely on individual priorities rather than generic assumptions. By utilizing a brief 15-minute assessment, Attuned enables you to retain essential talent in today’s competitive landscape by individually measuring each person’s intrinsic motivators. This not only provides instantly actionable insights regarding candidates and employees but also delivers analyses of team culture that highlight possible management blind spots, alongside real-time feedback on employee engagement. The platform tracks your management team's engagement processes over time, making employee engagement genuinely personalized. Attuned reveals, through data, what previously required extensive experience to grasp: the essence of intrinsic motivation. By understanding what truly matters to each team member, onboarding becomes significantly easier and more effective. This knowledge empowers you to direct your management efforts towards creating a meaningful work environment tailored to individual fulfillment. Ultimately, Attuned transforms the way you engage with your workforce, ensuring that their needs and motivations are prioritized.
Description
Having worked on the call center floor ourselves, we truly grasp the distinct challenges and varied requirements that agents face. This understanding has led us to develop exceptional virtual call center software tools tailored to these specific needs. Drawing from our collective six decades of expertise in the contact center sector, we have created an all-in-one customer experience platform that is user-friendly, efficient, highly scalable, and accessible globally with just an internet connection and a browser, making it ideal for both remote and in-center agents. Many contact centers find that their existing call center software does not cater to their operational demands or business model. In addition to lacking the advanced, user-friendly tools necessary for success, they often miss out on the exceptional support from industry experts. Our solution encompasses everything required without the need for expensive programmers or extensive IT resources, ultimately saving you both time and money while enhancing overall productivity and service quality. With our platform, you can focus on what truly matters: delivering outstanding customer service.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$99 per user per year
Basic - $99 per user per year
Premium package - $189 per user per year
Premium package - $189 per user per year
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Attuned
Founded
2016
Country
Japan
Website
www.attuned.ai/
Vendor Details
Company Name
SingleComm
Founded
2014
Country
United States
Website
singlecomm.com
Product Features
Employee Engagement
Benchmarking
No
Cultural Alignment
Yes
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
Yes
Goal Management
No
Health & Wellness Programs
No
Performance Management
Yes
Pulse Surveys
Yes
HR Analytics
Compensation Plan Modeling
No
Dashboard
Yes
HR Metrics Library
No
Leave & Absence Reporting
No
Predictive Modeling
Yes
Recruiting Management
No
Succession Planning
No
Talent Management
No
Trend Analysis
Yes
Turnover Tracking
Yes
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
No
Reporting/Analytics
Yes