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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AttuneOps is a user-friendly IT automation tool that helps system administrators automate complex processes quickly and easily. It supports popular scripting languages such as bash and PowerShell, which means that admins who are already familiar with these languages can start automating right away without any additional learning curve. One of the key features of AttuneOps is its unique orchestration approach that allows admins to customise automation processes to meet their specific needs. Its sequence of steps feature establishes a connection to a device using ssh or WinRM, deploys a script, and captures the log output as if you were running a script in a terminal. This provides greater control and flexibility over the automation process, enabling admins to tailor it to their specific requirements. With AttuneOps' blueprinting feature, system administrators can create customisable and reusable templates, known as Blueprints, that use Parameters to generate multiple automated jobs from a single source. This powerful feature saves time and improves consistency across a wide range of jobs, and enables users to share and reuse their Blueprints across different teams and organisations.

Description

Having worked on the call center floor ourselves, we truly grasp the distinct challenges and varied requirements that agents face. This understanding has led us to develop exceptional virtual call center software tools tailored to these specific needs. Drawing from our collective six decades of expertise in the contact center sector, we have created an all-in-one customer experience platform that is user-friendly, efficient, highly scalable, and accessible globally with just an internet connection and a browser, making it ideal for both remote and in-center agents. Many contact centers find that their existing call center software does not cater to their operational demands or business model. In addition to lacking the advanced, user-friendly tools necessary for success, they often miss out on the exceptional support from industry experts. Our solution encompasses everything required without the need for expensive programmers or extensive IT resources, ultimately saving you both time and money while enhancing overall productivity and service quality. With our platform, you can focus on what truly matters: delivering outstanding customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bash Yes 
GitHub Yes 
PowerShell Yes 

Integrations

Bash No 
GitHub No 
PowerShell No 

Pricing Details

$1,200
AttuneOps Community Pro
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AttuneOps

Founded

2018

Country

Australia

Website

attuneops.io

Vendor Details

Company Name

SingleComm

Founded

2014

Country

United States

Website

singlecomm.com

Product Features

DevOps

Approval Workflow No 
Dashboard Yes 
KPIs No 
Policy Management Yes 
Portfolio Management No 
Prioritization Yes 
Release Management Yes 
Timeline Management Yes 
Troubleshooting Reports Yes 

Server Management

CPU Monitoring Yes 
Credential Management Yes 
Database Servers Yes 
Email Monitoring No 
Event Logs Yes 
History Tracking Yes 
Patch Management Yes 
Scheduling Yes 
User Activity Monitoring Yes 
Virtual Machine Monitoring Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics Yes 

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