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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Transform the way you engage with your customers through courier services. Research indicates that 80% of clients favor communication through messaging platforms like WhatsApp, Facebook Messenger, or Twitter. Our advanced conversational platform streamlines your operations by consolidating messages from popular apps such as WhatsApp, Messenger, Instagram, and Telegram into a single interface, enhancing the shopping journey and ensuring prompt responses through automation. By connecting your primary communication channels, we provide an intelligent solution that improves service visibility and traceability for sales. This automation handles 80% of interactions typically requiring human involvement, leading to a 50% reduction in service costs and a 30% increase in sales. Additionally, we effectively convert 30% of generated marketing leads into actionable opportunities. Our chatbots, fully integrated with WhatsApp, enable you to register, automate, place orders, respond, monitor, and optimize all conversations your company conducts on the platform. This comprehensive approach not only enhances customer experience but also drives business growth significantly.

Description

Exairon is an innovative SaaS platform for Customer Experience Automation that allows businesses to oversee customer engagements across more than 15 channels, including WhatsApp, Webchat, Mobilchat, Instagram, Facebook, Telegram, and Email, all within a unified interface enhanced by artificial intelligence. Exairon equips both virtual assistants and human operators with its unique Conversational AI and Generative AI features, branded as MakinaGPT, facilitating seamless conversations through a hybrid working mode, which sets it apart from its competitors. This technology enables Exairon MachinaGPTs to function in Autonomous, Semi-Autonomous, or Hybrid/Human Controlled Automation processes without requiring any handover, ensuring a fluid interaction experience. Moreover, the integration of human agents and AI can occur at the most opportune moments, catering to customer needs effectively, resulting in the capability to handle significantly higher volumes of customer interactions with increased efficiency and effectiveness. By leveraging these advanced features, Exairon significantly enhances the overall customer engagement process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

WhatsApp Yes 
Bootstrap Studio Yes 
CodeStream Yes 
Cucumber Yes 
Desktop.com Yes 
FastNode Yes 
FreshRSS Yes 
Laminas Yes 
OpenDQ Yes 
Pop!_OS Yes 
X (Twitter) Yes 

Integrations

WhatsApp Yes 
Bootstrap Studio No 
CodeStream No 
Cucumber No 
Desktop.com No 
FastNode No 
FreshRSS No 
Laminas No 
OpenDQ No 
Pop!_OS No 
X (Twitter) No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$125/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Atom

Founded

2018

Country

Panama

Website

atomchat.io

Vendor Details

Company Name

Exairon

Founded

2020

Country

United States

Website

exairon.com

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance Yes 
For Developers No 
Intent Recognition Yes 
Multi-Languages No 
Omni-Channel Yes 
On-Screen Chats No 
Pre-configured Bot Yes 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition Yes 
Speech Synthesis No 
Virtual Assistant No 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management Yes 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications No 
Personalization Yes 
Print Management No 
Template Management Yes 
Video Content No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form Yes 
Proactive Chat No 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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