Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Atlassian Data Center serves as a self-managed enterprise solution that is crafted to deliver high availability, robust performance at scale, and versatile infrastructure options for essential Atlassian applications. It accommodates various products including Jira Software, Confluence, Bitbucket, Jira Service Management, Crowd, and Bamboo, empowering organizations to tackle intricate demands with its comprehensive enterprise-grade features. The Data Center offers the flexibility to deploy applications on proprietary hardware, within virtualized settings, or via cloud service platforms such as AWS and Azure. This adaptability enables businesses to advance their IT infrastructure while maintaining control and ensuring security. Among the significant advantages of Atlassian Data Center are its high availability through clustering, which guarantees continuous access to applications even during node failures, and its scalability, which permits organizations to seamlessly integrate additional nodes into their cluster without experiencing any downtime. Furthermore, this solution caters to enterprises aiming for both efficiency and reliability in their operational processes.
Description
Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
Yes
Jira
Yes
Jira Service Management
Yes
Atlassian Clover
No
Atlassian Crowd
Yes
Bamboo
Yes
Bitbucket
Yes
Confluence
Yes
Enjo
Yes
JAIX Logistics
Yes
Integrations
Amazon Web Services (AWS)
Yes
Jira
Yes
Jira Service Management
Yes
Atlassian Clover
Yes
Atlassian Crowd
No
Bamboo
No
Bitbucket
No
Confluence
No
Enjo
No
JAIX Logistics
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Atlassian
Founded
2002
Country
Australia
Website
www.atlassian.com/enterprise/data-center
Vendor Details
Company Name
Trundl
Founded
2014
Country
United States
Website
trundl.com/products/smart-assignments-and-rotations-for-jira/
Product Features
Data Center Management
Audit Trail
No
Behavior-Based Acceleration
No
Cross Reference System
No
Device Auto Discovery
No
Diagnostic Testing
No
Import / Export Data
No
JCL Management
No
Multi-Platform
No
Multi-User
No
Power Management
No
Sarbanes-Oxley Compliance
No
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No