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support

Description

Atlas by ClearPeople is a modern knowledge platform designed to eliminate information silos and unlock enterprise knowledge. It captures and organizes knowledge automatically at scale, ensuring content remains accurate, contextual, and up to date. By integrating deeply with Microsoft 365, Atlas brings together documents, insights, and expertise into a single, unified experience. Users can search and retrieve information in seconds through a Google-like interface tailored to their role and needs. The platform enhances AI outcomes by providing high-quality, trusted knowledge as the foundation for generative AI use cases. Atlas supports intranets, extranets, and client portals, allowing knowledge to flow wherever work happens. Personalization ensures users see the most relevant insights without extra effort. Governance and provisioning tools maintain control, security, and compliance across regions and teams. Atlas helps organizations reduce time spent searching for information and minimize repetitive tasks. The result is faster decision-making, improved productivity, and measurable business impact.

Description

Conventional knowledge management systems often struggle with either an overload of information or a severe lack of it. Research by IDC indicates that consultants dedicate 36% of their working hours to locating necessary information. Organizations are now confronted with the challenge of discovering new methodologies to empower their support teams to address issues effectively and consistently. The question arises: how can you ensure uniform service delivery and compliance across diverse regions? The solution lies in providing your support personnel with an advanced knowledge management tool. Sutherland SmartLeap™ HelpTree is specifically crafted for dynamic customer interactions, simplifying the process of creating and maintaining up-to-date knowledge repositories. It offers smooth integration with existing enterprise systems, ensuring a user-friendly experience for both content creators and users alike. This tool allows for rapid content generation with minimal training required, connects to various data sources, and utilizes machine learning to enhance search functionalities. With its straightforward user experience and interface, it fosters deeper and more meaningful conversations within your organization. Ultimately, adopting such a solution can significantly improve the efficiency and effectiveness of your support staff.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft Teams Yes 
My ConneX Yes 

Integrations

Microsoft 365 No 
Microsoft Teams No 
My ConneX No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

ClearPeople

Founded

2003

Country

United Kingdom

Website

www.clearpeople.com

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/smartleap-helptree

Product Features

Digital Workplace

Activity / News Feed No 
Calendar Management No 
Chat / Messaging No 
Content Management No 
Document Management No 
Employee Directory No 
File Sharing No 
Knowledge Management No 
Surveys & Feedback No 
Task Management No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Alternatives

Alternatives

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