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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Atlas by ClearPeople is a modern knowledge platform designed to eliminate information silos and unlock enterprise knowledge. It captures and organizes knowledge automatically at scale, ensuring content remains accurate, contextual, and up to date. By integrating deeply with Microsoft 365, Atlas brings together documents, insights, and expertise into a single, unified experience. Users can search and retrieve information in seconds through a Google-like interface tailored to their role and needs. The platform enhances AI outcomes by providing high-quality, trusted knowledge as the foundation for generative AI use cases. Atlas supports intranets, extranets, and client portals, allowing knowledge to flow wherever work happens. Personalization ensures users see the most relevant insights without extra effort. Governance and provisioning tools maintain control, security, and compliance across regions and teams. Atlas helps organizations reduce time spent searching for information and minimize repetitive tasks. The result is faster decision-making, improved productivity, and measurable business impact.

Description

Effective Knowledge Management significantly enhances customer service quality. By resolving customer inquiries promptly, businesses can increase their First Call Resolution rates. Providing live updates ensures that all team members are informed about current issues in real-time. Call Scripting serves as a helpful guide during customer interactions. Tapping into your Enterprise's knowledge can reveal invaluable insights. It is essential to leverage the expertise of subject matter experts within your organization. Facilitating seamless collaboration among team members is crucial for success. SMART analytics enable you to monitor and refine your knowledge management processes for optimal performance. LearnLode is a self-deployable SaaS solution designed for ease of use. Every resource can be quickly created and managed by your team lead or Operations Manager, allowing for swift initiation without any setup or integration fees. Effective Knowledge Management is an indispensable resource for enhancing customer service in contact centers. By equipping agents with a robust knowledge base and decision support tools, they can deliver exceptional results, ultimately improving customer satisfaction and loyalty. This empowers organizations to not only meet but exceed customer expectations consistently.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft Teams Yes 
My ConneX Yes 

Integrations

Microsoft 365 No 
Microsoft Teams No 
My ConneX No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ClearPeople

Founded

2003

Country

United Kingdom

Website

www.clearpeople.com

Vendor Details

Company Name

LearnLode

Website

www.learnlode.com

Product Features

Digital Workplace

Activity / News Feed No 
Calendar Management No 
Chat / Messaging No 
Content Management No 
Document Management No 
Employee Directory No 
File Sharing No 
Knowledge Management No 
Surveys & Feedback No 
Task Management No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal No 

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