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Description
Atlas CORE is a digital commerce solution hosted in the cloud, tailored specifically for providers in the broadband sector. It facilitates the creation of branded online storefronts and optimizes sales experiences across various channels, including eCommerce, field sales, inbound customer service, and retail or kiosk setups. Service providers can efficiently handle functions such as serviceability checks, address verification, package and offer management, product listings, checkout processes, order tracking, lead generation, preorder management, scheduling installations, and following up on abandoned carts. The platform offers customizable rules that enhance user experiences based on factors like location, market conditions, network technology, and specific campaigns. Additionally, it provides analytical tools that monitor shopper behavior, evaluate sales funnels, measure conversion rates, track recurring revenue, and assess channel effectiveness through comprehensive dashboards, data exports, multivariate testing, industry benchmarks, and predictive analytics. Moreover, Atlas CORE integrates seamlessly with various billing and operational systems, payment processing gateways, GIS solutions, marketing applications, analytic services, and workforce management tools, ensuring a cohesive approach to customer acquisition and back-office operations. This integration helps broadband providers streamline their processes and improve overall efficiency in delivering services to their customers.
Description
Efficiently address customer feedback and ensure closure with real-time notifications. Gain insights into customer sentiments through tailored data analysis, visual representations, and classification systems suited to your business. Gather, evaluate, and respond to internal feedback to foster dedicated employees focused on enhancing customer satisfaction. Establish a streamlined delivery process supported by proactive communication strategies. Lower call center traffic while nurturing a culture centered on customer care. Adopt a digital-first mindset to cut operational expenses. Seamlessly collect feedback from multiple channels throughout the customer journey. Minimize cart abandonment rates and engage with the ‘silent shopper’ by implementing listening posts. Utilize immediate feedback to prevent customer churn and facilitate service enhancements. Respond to tenant concerns more swiftly, decreasing the frequency and intricacy of complaints. Additionally, keep customers informed with proactive communications to further reduce inbound call volume. This comprehensive approach not only enhances customer experience but also strengthens overall organizational efficiency.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Authorize.Net
Yes
Bing
Yes
CardPointe
Yes
CartStack
Yes
Google Ads
Yes
Google Analytics
Yes
Google Cloud BigQuery
Yes
HubSpot CRM
Yes
Meta Pixel
Yes
Microsoft Clarity
Yes
Integrations
Authorize.Net
No
Bing
No
CardPointe
No
CartStack
No
Google Ads
No
Google Analytics
No
Google Cloud BigQuery
No
HubSpot CRM
No
Meta Pixel
No
Microsoft Clarity
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Atlas Digital Group
Founded
2017
Country
United States
Website
www.atlasdigitalgroup.com
Vendor Details
Company Name
Upland Software
Founded
2010
Country
United States
Website
uplandsoftware.com/rantandrave/
Product Features
eCommerce
CRM
No
Catalog Management
No
Channel Management
No
Customer Accounts
No
Data Security
No
Email Marketing
No
Inventory Management
No
Kitting
No
Loyalty Program
No
Mobile Access
No
Multi-Store Management
No
Order Management
No
Product Configurator
No
Promotions Management
No
Returns Management
No
Reviews Management
No
SEO Management
No
Shopping Cart
No
Templates
No
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
Yes
Live Chat
No
Video Content
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
