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Average Ratings 5 Ratings

Total
ease
features
design
support

Description

Athens is an innovative, open-source platform designed for tech enthusiasts. It allows users to dynamically create, link, and enhance their research and documentation through a collaborative knowledge graph. Engage with over 2,500 individuals who share a passion for learning, explore new research methodologies, and contribute to shaping the future of self-hosted knowledge graphs. In today's fast-paced world, we often find ourselves overwhelmed by information overload. While note-taking is essential to retain knowledge, the sheer volume of notes can become unmanageable. Traditional search functionalities often fall short, folder systems can be cumbersome, and tagging is frequently overlooked. Athens revolutionizes note-taking by eliminating the reliance on inefficient search methods, the frustration of navigating complex folders, and the hassle of manual tagging. Athens Research fosters a remote learning community dedicated to creating a powerful, transparent, and open-source knowledge repository; this endeavor culminates in Athens, a free knowledge graph tailored for research and note-taking. Built on principles of openness, privacy, extensibility, and community engagement, Athens provides users with a unique platform to enhance their knowledge-sharing experience. Ultimately, Athens empowers individuals to streamline their note-taking processes while fostering collaboration and innovation.

Description

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Azure DevOps No 
Confluence No 
DeepL No 
Facebook No 
Facebook Messenger No 
Flowlu No 
Google Play No 
Help Desk Migration No 
HubSpot CRM No 
Instagram No 
Jira No 
LINE No 
Salesforce No 
Skype No 
Slack No 
Stackreaction No 
Telegram No 
WordPress No 
Zapier No 

Integrations

Azure DevOps Yes 
Confluence Yes 
DeepL Yes 
Facebook Yes 
Facebook Messenger Yes 
Flowlu Yes 
Google Play Yes 
Help Desk Migration Yes 
HubSpot CRM Yes 
Instagram Yes 
Jira Yes 
LINE Yes 
Salesforce Yes 
Skype Yes 
Slack Yes 
Stackreaction Yes 
Telegram Yes 
WordPress Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Athens

Website

www.athensresearch.org

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Idea Management

Activity Dashboard No 
Brainstorming No 
Collaboration No 
Creator Tracking No 
Idea Ranking No 
Project Tracking No 
Status Tracking No 

Product Features

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports Yes 
Community Feedback Tools Yes 
Live Chat Yes 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture Yes 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Idea Management

Activity Dashboard Yes 
Brainstorming Yes 
Collaboration Yes 
Creator Tracking Yes 
Idea Ranking Yes 
Project Tracking Yes 
Status Tracking Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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