Average Ratings 0 Ratings
Average Ratings 5 Ratings
Description
Athens is an innovative, open-source platform designed for tech enthusiasts. It allows users to dynamically create, link, and enhance their research and documentation through a collaborative knowledge graph. Engage with over 2,500 individuals who share a passion for learning, explore new research methodologies, and contribute to shaping the future of self-hosted knowledge graphs. In today's fast-paced world, we often find ourselves overwhelmed by information overload. While note-taking is essential to retain knowledge, the sheer volume of notes can become unmanageable. Traditional search functionalities often fall short, folder systems can be cumbersome, and tagging is frequently overlooked. Athens revolutionizes note-taking by eliminating the reliance on inefficient search methods, the frustration of navigating complex folders, and the hassle of manual tagging. Athens Research fosters a remote learning community dedicated to creating a powerful, transparent, and open-source knowledge repository; this endeavor culminates in Athens, a free knowledge graph tailored for research and note-taking. Built on principles of openness, privacy, extensibility, and community engagement, Athens provides users with a unique platform to enhance their knowledge-sharing experience. Ultimately, Athens empowers individuals to streamline their note-taking processes while fostering collaboration and innovation.
Description
All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise.
- Community Feedback Software
This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps.
Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences.
-Help Desk for Ticketing
The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Azure DevOps
No
Confluence
No
DeepL
No
Facebook
No
Facebook Messenger
No
Flowlu
No
Google Play
No
Help Desk Migration
No
HubSpot CRM
No
Instagram
No
Integrations
Azure DevOps
Yes
Confluence
Yes
DeepL
Yes
Facebook
Yes
Facebook Messenger
Yes
Flowlu
Yes
Google Play
Yes
Help Desk Migration
Yes
HubSpot CRM
Yes
Instagram
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Athens
Website
www.athensresearch.org
Vendor Details
Company Name
UseResponse
Founded
2012
Country
United States
Website
www.useresponse.com
Product Features
Idea Management
Activity Dashboard
No
Brainstorming
No
Collaboration
No
Creator Tracking
No
Idea Ranking
No
Project Tracking
No
Status Tracking
No
Product Features
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
Yes
Community Feedback Tools
Yes
Live Chat
Yes
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
Yes
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Idea Management
Activity Dashboard
Yes
Brainstorming
Yes
Collaboration
Yes
Creator Tracking
Yes
Idea Ranking
Yes
Project Tracking
Yes
Status Tracking
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes