Average Ratings 97 Ratings

Total
ease
features
design
support

Average Ratings 2 Ratings

Total
ease
features
design
support

Description

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

Description

Canfigure is a modular software solution for automation of business processes and workflows. Pre-built modules include Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management and Test Validation. Any combination of modules can be implemented and tailored to specific requirements. We specialize in migrating companies away from using Excel sheets or multiple legacy systems to maintain their critical data, by implementing a centralized, intuitive and cost-effective solution that puts you in control of your data. Furthermore, Canfigure enables unique customization capability that allows your administrators to implement system changes without Vendor involvement or further expense.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
ServiceNow Yes 
Acronis Cyber Protect Cloud Yes 
Acronis Cyber Protect Yes 
AnyDesk Yes 
Axcient x360Cloud Yes 
Bitdefender GravityZone Yes 
ChatGPT Yes 
Control D Yes 
Domotz Yes 
IRONSCALES Yes 
Jira No 
OpenText Core Endpoint Protection Yes 
Robin by Atera Yes 
ScalePad Yes 
ScalePad Lifecycle Manager Yes 
Smartsheet No 
TeamViewer Yes 
TechSuite Yes 
Zapier Yes 

Integrations

Salesforce Yes 
ServiceNow Yes 
Acronis Cyber Protect Cloud No 
Acronis Cyber Protect No 
AnyDesk No 
Axcient x360Cloud No 
Bitdefender GravityZone No 
ChatGPT No 
Control D No 
Domotz No 
IRONSCALES No 
Jira Yes 
OpenText Core Endpoint Protection No 
Robin by Atera No 
ScalePad No 
ScalePad Lifecycle Manager No 
Smartsheet Yes 
TeamViewer No 
TechSuite No 
Zapier No 

Pricing Details

30-DAY FREE TRIAL
Fixed cost — per technician-based pricing with unlimited endpoints.
Free Trial Yes 
Free Version No 

Pricing Details

$2000 per year
Sum total of assets plus number of power users.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Atera

Founded

2011

Country

Israel

Website

www.atera.com

Vendor Details

Company Name

Canfigure

Founded

2019

Country

United States

Website

www.canfigure.net

Product Features

Application Performance Monitoring (APM)

Baseline Manager Yes 
Diagnostic Tools Yes 
Full Transaction Diagnostics No 
Performance Control Yes 
Resource Management Yes 
Root-Cause Diagnosis Yes 
Server Performance Yes 
Trace Individual Transactions Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management No 
Compliance Management Yes 
Configuration Management No 
Contract/License Management Yes 
Cost Tracking No 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring Yes 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog No 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management No 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

MSP

Backup Management Yes 
Billing & Invoicing Yes 
CRM Yes 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management Yes 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Network Mapping

Color Codes / Icons No 
Compliance Management No 
Device Auto Discovery Yes 
Hierarchical Mapping Yes 
Location-Based Mapping No 
Map Exporting No 
On-Demand Mapping Yes 
Reporting/Analytics Yes 
Self-Updating Maps No 
Web Traffic Reporting No 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager Yes 
Diagnostic Tools Yes 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting No 

Network Troubleshooting

Alerts / Escalation Yes 
Bandwidth Troubleshooting Yes 
Change Management No 
Configuration Management No 
Connectivity Management No 
Data Visualization No 
Historical Audit No 
Mobile Network Troubleshooting No 
Network Analysis No 
Network Monitoring Yes 

Patch Management

Alerts/Notifications Yes 
Automatic Approval Yes 
Automatic Patch Deployment Yes 
Automatic Scans Yes 
Compliance Management Yes 
Custom Patches Yes 
Dashboard Yes 
Network Wide Management Yes 
Patch Prioritization Yes 
Patch Testing Yes 
Remote Access/Control Yes 
Vulnerability Scanning Yes 

Professional Services Automation

Billing & Invoicing Yes 
CRM No 
Client Portal Yes 
Collaboration Tools No 
Document Management Yes 
Portfolio Management No 
Project Management No 
Proposal Generation Yes 
Quote Management No 
Resource Management No 
Time & Expense Tracking Yes 

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print Yes 
Remote Wake Yes 
User Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management Yes 

SaaS Management

License Management No 
Onboarding Yes 
Renewal Management Yes 
SaaS Operations Management No 
Shadow IT Detection No 
Spend Management No 
Subscription Management No 
Usage Tracking / Analytics Yes 
Vendor Management No 

Server Management

CPU Monitoring Yes 
Credential Management Yes 
Database Servers Yes 
Email Monitoring Yes 
Event Logs Yes 
History Tracking Yes 
Patch Management Yes 
Scheduling Yes 
User Activity Monitoring Yes 
Virtual Machine Monitoring Yes 

Service Desk

CMDB No 
Change Management No 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management No 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

System Monitoring

Alerts / Notifications Yes 
Antivirus Management Yes 
Data Backup / Recovery Yes 
Device Monitoring Yes 
Inventory Management Yes 
Patch Management Yes 
Policy-based Automation Yes 
Remote Monitoring Yes 
Reporting / Analytics Yes 
Risk Analysis Yes 
Server Monitoring Yes 
Service Configuration Management Yes 

Product Features

Asset Tracking

The Canfigure Asset Management Module offers comprehensive features for managing the entire life cycle of fixed assets and inventory. This module is not restricted to IT equipment; it can encompass any type of Plant, Property, or Machinery. It allows for the collection of all relevant maintenance data as well as financial information, with the added capability to customize the database structure further. Integrated workflows oversee the processes of installation, maintenance, transfer, and retirement of assets. The inventory management feature enables the tracking of items across various locations along with effective stock management. Additionally, our Asset Mobile application facilitates label scanning and inventory counts. The module includes built-in depreciation features and provides the option to connect with your accounting software.

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID Yes 
Checkout / Check-In Yes 
Depreciation Tracking Yes 
Disposal Tracking Yes 
Inventory Management Yes 
Location Tracking Yes 
QR Codes Yes 
Reservations Yes 
Service History Yes 

Change Management

The Canfigure Service Desk module has been designed in alignment with ITIL standards. When paired with the Canfigure CMDB and Change Management components, it offers a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven method, users can create tailored forms and workflows for various ticket categories, such as Problem Management, approval processes for Service Requests, and automated ticket distribution to support teams. The relationship features enabled by the integrated CMDB facilitate connections between incidents and Configuration Items, incorporating associated RFCs, Tasks, and Personnel. Service Levels can be tracked based on established SLA resolution times, allowing for the compilation of statistics for analyzing Key Performance Indicators (KPIs).

Approval Workflow Yes 
Audit Trail Yes 
Automated Notifications No 
Change Calendar Yes 
Change Planning Yes 
Compliance Management Yes 
Prioritization Yes 
Release Management Yes 
Task Management Yes 
Tracking & Reporting No 
Training Management No 

CMDB

The Canfigure Configuration Management Database (CMDB) serves as a comprehensive hub for managing all your asset information and their interconnections. With robust querying and reporting features, the CMDB enables you to pinpoint the location of an asset, identify its current user, and understand its dependencies. Designed to support a wide array of IT asset categories, including servers, software applications, databases, networks, personnel, and physical locations, Canfigure is highly adaptable, allowing you to easily integrate additional asset types and attributes as needed. The platform includes user-friendly administrative tools that empower you to create custom forms, menus, and tailor various elements of the system to fit your requirements. You can swiftly populate the database by importing data from Excel, and automated data feeds can be facilitated through available APIs. For those seeking enhanced functionality, you can optionally incorporate Change Management, which offers multi-tier approval processes and notifications for any infrastructure changes.

Change Management Yes 
Configuration Management Yes 
Data Visualization Yes 
Device Auto Discovery No 
IT Asset Management Yes 
Impact Management Yes 
License Management Yes 
Performance Management No 
Relationship Mapping Yes 

CMMS

Canfigure is capable of functioning as a Computerized Maintenance Management System (CMMS) by leveraging its Asset Management module alongside a mobile application. The system allows users to categorize various assets and monitor their life-cycle, complete with detailed maintenance records and management of work orders. Users can establish a maintenance timetable for assets, which can include automated alerts and the ability to initiate certain workflows when necessary. Additionally, the system offers features for tracking inventory and spare parts, including capabilities for barcode scanning and generating labels. Users can also check in and check out tools or computer equipment seamlessly. The mobile application enables remote access to a variety of asset management tasks, such as submitting work orders and attaching images for reference.

Asset Tracking Yes 
Calibration Management Yes 
Inventory Control Yes 
Key & Lock Management No 
Mobile Access Yes 
Preventive Maintenance Yes 
Purchasing Yes 
Scheduling Yes 
Service History Tracking Yes 
Technician Management No 
Work Order Management Yes 

Fixed Asset Management

The Canfigure Asset Management Module offers comprehensive tools for managing the entire life cycle of fixed assets and inventory. It accommodates a wide range of assets beyond just IT equipment, including any type of Plant, Property, or Machinery. This system allows for the recording of all maintenance activities and financial data, while also providing the ability to customize the database structure as needed. It features integrated workflows to oversee the installation, maintenance, transfer, and retirement of assets. Additionally, the inventory management feature enables efficient tracking of items across various locations alongside stock control. Our Asset Mobile app facilitates label scanning and inventory audits. The module includes built-in depreciation features and can be integrated with your existing accounting software for seamless financial management.

Asset Budgeting Yes 
Asset Lifecycle Management Yes 
Audit Trail Yes 
Barcoding / RFID Yes 
Depreciation Management Yes 
Disposal Management Yes 
Document Management Yes 
Inventory Tracking Yes 
Tax Management Yes 

Help Desk

The Canfigure Service Desk module has been designed in alignment with ITIL standards. When paired with the Canfigure CMDB and Change Management components, it creates a comprehensive IT Service Management (ITSM) solution. This template-driven methodology allows for the creation of tailored forms and workflows specific to various types of tickets, such as Problem Management, Service Request approvals, and automated ticket distribution to the appropriate support teams. The relationship functionality offered by the underlying CMDB facilitates connections between incidents and Configuration Items, which include associated Requests for Change (RFC), tasks, and personnel. Service Levels can be tracked in accordance with established SLA resolution timelines, enabling the generation of statistics for analysis of Key Performance Indicators.

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat No 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Inventory Management

The Canfigure Asset Management Module offers comprehensive features for managing the entire life cycle of fixed assets and inventory. It accommodates a wide range of assets beyond just IT equipment, including various types of Plant, Property, and Machinery. This module allows for the collection of all maintenance-related information alongside financial data, with the added option to customize the database structure as needed. Integrated workflows streamline processes for installation, maintenance, transfer, and disposal of assets. In addition, the inventory management feature enables efficient tracking of items across different locations, complete with stock control functionalities. Our Asset Mobile application facilitates label scanning and inventory audits. Moreover, the system includes a built-in depreciation feature and the capability to integrate with your existing accounting software.

Alerts/Notifications Yes 
Barcoding / RFID Yes 
Forecasting Yes 
Inventory Optimization Yes 
Kitting No 
Manufacturing Inventory Management Yes 
Mobile Access Yes 
Multi-Channel Management Yes 
Product Identification No 
Reorder Management Yes 
Reporting/Analytics Yes 
Retail Inventory Management Yes 
Supplier Management Yes 
Warehouse Management Yes 

Issue Tracking

The Canfigure Service Desk module has been developed in alignment with ITIL frameworks. When used alongside the Canfigure CMDB and Change Management features, it creates a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven methodology, the system allows for the creation of tailored forms and workflows for various Ticket categories, such as Problem Management, Service Request approvals, and automated ticket routing to support teams. The relationship functionality offered by the CMDB enables connections between incidents and Configuration Items, as well as associated Requests for Change (RFCs), Tasks, and personnel. Service Levels can be tracked based on established SLA resolution timelines, facilitating the generation of statistics for analyzing Key Performance Indicators.

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management No 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Asset Management

The Canfigure Asset Management Module offers comprehensive tools for managing the entire life-cycle of fixed assets and inventory. This module is versatile, accommodating not just IT equipment but also various types of Plant, Property, and Machinery. It enables users to record all maintenance-related information alongside financial data, with the added option to customize the database schema as needed. Integrated workflows oversee the processes of installation, maintenance, transfer, and decommissioning of assets. Additionally, the inventory feature facilitates the monitoring of items across different locations while providing effective stock management. Our Asset Mobile application allows for label scanning and stocktaking to enhance efficiency. Moreover, the module includes built-in depreciation functionality and can seamlessly integrate with your existing accounting software.

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management Yes 
Requisition Management No 
Supplier Management Yes 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory Yes 
IT Budgeting Yes 
License Management Yes 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

IT Service

The use of a template-driven method facilitates the creation of personalized forms and workflows tailored for various Ticket categories, such as Problem Management, Service Request approvals, and the automatic assignment of tickets to relevant support teams. The foundational CMDB's relationship functionality enables connections between incidents and Configuration Items, encompassing associated RFCs, Tasks, and Personnel. Service Levels can be tracked based on established SLA resolution timelines, generating data for evaluating Key Performance Indicators.

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

The Canfigure Service Desk module is designed with a foundation in ITIL best practices. When paired with the Canfigure CMDB and Change Management components, it offers a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven methodology, it allows for the creation of customized forms and workflows tailored to various Ticket types, such as Problem Management, approvals for Service Requests, and automatic ticket routing to appropriate support teams. The underlying CMDB’s relationship feature facilitates connections between incidents and Configuration Items, as well as associated RFCs, Tasks, and personnel. Service Levels can be tracked in accordance with specified SLA resolution timelines, enabling the generation of statistics for analyzing Key Performance Indicators (KPIs).

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management Yes 
Self Service Portal Yes 

Service Desk

The Canfigure Service Desk module is designed in alignment with ITIL standards. When paired with the Canfigure CMDB and Change Management, it creates a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven method, it allows for the creation of personalized forms and workflows tailored to various Ticket categories, such as Problem Management, Service Request approvals, and automatic ticket assignment to relevant support teams. Thanks to the relationship features of the integrated CMDB, it is possible to establish connections between incidents and Configuration Items, including associated Request for Changes (RFCs), Tasks, and personnel. Service Levels can be tracked based on established SLA resolution times, facilitating the generation of statistics for analyzing Key Performance Indicators (KPIs).

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management Yes 
Remote Control No 
SLA Management Yes 
Self Service Portal Yes 

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