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Description

Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.

Description

Enhancing employee retention can be achieved through thorough exit interviews, turnover metrics, and data analysis. Understanding the reasons behind employee departures offers crucial insights into the operational dynamics of your organization. HSD Metrics' ExitRight® enables you to boost employee retention by utilizing: - Detailed exit interviews - Turnover metrics - Comprehensive data analysis ExitRight® is applicable to all team members, spanning from administrative staff to senior executives. We aggregate insights from exit patterns throughout your organization, highlighting both your company’s strengths and areas needing attention. In contrast to other exit interview services that depend on expensive software requiring installation and training, outsourcing your exit interviews to HSD Metrics’ ExitRight® allows your HR team to effortlessly access the user-friendly ExitRight® platform, enabling them to examine individual reports as well as track overarching trends and patterns effectively. This streamlined process not only saves time but also enhances the quality of data collected during exit interviews.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aspect Performance
Aspect Quality
Chatterbox

Integrations

Aspect Performance
Aspect Quality
Chatterbox

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Aspect, an Alvaria Brand

Founded

2021

Country

United States

Website

www.aspect.com

Vendor Details

Company Name

HSD Metrics

Founded

1992

Country

United States

Website

hsdmetrics.com/surveys/exitright-interviews-turnover-information/

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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