Average Ratings 1 Rating
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Description
Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.
Description
CommunityWFM represents a cutting-edge workforce management solution that actively engages all participants in the scheduling workflow.
Designed with an emphasis on fostering collaboration among remote workforce management analysts, supervisors, and agents, this platform enhances both forecasting and scheduling capabilities.
As a cloud-based workforce management tool, it empowers WFM professionals to streamline their operations and increase their productivity.
By utilizing a distinctive combination of intraday management and automated planning strategies, organizations can significantly reduce both time and costs.
In today's environment, mobile workforce management has become crucial, making Community Everywhere an essential tool for effective scheduling.
This on-the-go application enables seamless communication about schedules and shifts for agents, supervisors, and WFM professionals alike.
Agents have the ability to access their current and previous schedules in real-time through the app, ensuring they remain informed and do not overlook any impending shifts, thus enhancing overall efficiency and accountability in the scheduling process.
API Access
Has API
API Access
Has API
Integrations
8x8
Amazon Connect
Aspect Performance
Aspect Quality
Avaya Experience Platform
CoreInteract by Altigen
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
LiveVox
Integrations
8x8
Amazon Connect
Aspect Performance
Aspect Quality
Avaya Experience Platform
CoreInteract by Altigen
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
LiveVox
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aspect, an Alvaria Brand
Founded
2021
Country
United States
Website
www.aspect.com
Vendor Details
Company Name
CommunityWFM
Founded
2005
Country
United States
Website
www.communitywfm.com
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning