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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Ensure your workforce has round-the-clock access to a user-friendly intelligent agent that provides prompt answers to common workplace inquiries. Employees can quickly and effortlessly utilize the assistant through familiar tools, streamlining access to information on topics like benefits, contact details, and healthcare. By automatically addressing frequent employee requests, you can enhance helpdesk efficiency and strategically reallocate HR team members to prioritize employee engagement. Additionally, monitor engagement metrics to gain a clearer understanding of how employee needs evolve over time. AskHR operates entirely in the cloud, ensuring availability every hour of every day throughout the year, with no installation or upgrades required on your part—we handle all of that for you. Our software is hosted on servers that are end-to-end encrypted, ensuring compliance with ISO 27001 security standards. As the AI continuously learns from user interactions, it becomes increasingly adept at meeting your employees' needs. Consequently, this innovation not only helps conserve time and resources but also significantly reduces the support burden on your team, allowing support personnel to focus on more critical tasks. Ultimately, this leads to a more efficient workplace and improved employee satisfaction.

Description

Enhance the support experience for both customers and employees with a help desk software that can be set up in mere minutes and at a significantly reduced cost. Are you still relying on spreadsheets and emails to manage requests? Mojo Helpdesk consolidates everything into one intuitive platform. Reduce the volume of incoming requests by utilizing the integrated knowledge base. With Mojo, everything remains orderly, as tickets can be easily assigned and tagged. Thanks to Mojo's automation features, these processes can be handled seamlessly without manual intervention. Designed as a user-friendly cloud ticket tracking system, Mojo Helpdesk empowers organizations to deliver exceptional service to both employees and customers while keeping expenses low. Over a decade ago, Metadot, the company behind Mojo, recognized the need for a help desk solution that could provide our clients with personalized, engaging, and natural interactions. Unable to find a product that fulfilled our requirements, we took the initiative to create our own. Today, we're proud to offer this solution to organizations like yours, with thousands of businesses, from small teams to larger enterprises, relying on Mojo Helpdesk to efficiently assist their customers and staff every day. The platform's robust features make it an essential tool for any organization seeking to enhance their support operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

APIANT No 
ActiveCampaign No 
AdRem NetCrunch No 
AuditShipment No 
Bedrock Analytics No 
Bitium No 
Campaign Monitor No 
Constant Contact No 
Formstack No 
HelpOnClick Live Chat No 
HubSpot CRM No 
HubSpot Data Hub No 
HubSpot Marketing Hub No 
Insightly No 
Nicereply No 
SyncSmart No 
VisitorTrack No 
WordPress No 
X (Twitter) No 
Zapier No 

Integrations

APIANT Yes 
ActiveCampaign Yes 
AdRem NetCrunch Yes 
AuditShipment Yes 
Bedrock Analytics Yes 
Bitium Yes 
Campaign Monitor Yes 
Constant Contact Yes 
Formstack Yes 
HelpOnClick Live Chat Yes 
HubSpot CRM Yes 
HubSpot Data Hub Yes 
HubSpot Marketing Hub Yes 
Insightly Yes 
Nicereply Yes 
SyncSmart Yes 
VisitorTrack Yes 
WordPress Yes 
X (Twitter) Yes 
Zapier Yes 

Pricing Details

$1.25 per month
Free Trial Yes 
Free Version No 

Pricing Details

$29 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AskHR

Country

United States

Website

www.askhr.com

Vendor Details

Company Name

Metadot

Founded

2006

Country

United States

Website

www.mojohelpdesk.com

Product Features

Human Resources

360 Degree Feedback Yes 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database Yes 
Employee Lifecycle Management No 
Onboarding Yes 
Payroll Management No 
Performance Management No 
Recruiting Management No 
Self Service Portal Yes 
Succession Planning No 
Time & Attendance Management No 
Time Off Management Yes 
Timesheets No 
Training Management No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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