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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Arya is a cutting-edge AI system designed to refine business processes, elevate customer satisfaction, and facilitate informed decision-making. Drawing inspiration from the mathematical prowess and analytical insight of Aryabhata, Arya equips companies with actionable data, automated processes, and forward-looking intelligence to enhance productivity and performance across various departments. Among its key features is the Quality Auditor, which evaluates agent-customer interactions through a structured scoring system to guarantee adherence to compliance standards, communication effectiveness, and training precision. Additionally, the Co-Pilot functionality seamlessly integrates with CRM and IVR systems, providing agents with real-time summaries and guidance on standard operating procedures during calls. The Coaching module offers tailored AI-driven support that emphasizes tone, pronunciation, and the development of soft skills to boost service quality. Lastly, the Digital Cockpit forecasts key performance indicators such as Customer Satisfaction (CSAT) and Net Promoter Score (NPS), tracks workload distribution, and aids in data-informed resource allocation to optimize operational efficiency. This comprehensive suite of tools makes Arya a vital asset for organizations seeking to stay ahead in a competitive landscape.

Description

The Strategy Overview is an automation platform designed for vCIOs and quarterly business reviews, created by managed service providers (MSPs) to enhance client strategic planning and facilitate digital transformation. It streamlines the quarterly business review process by automating tasks such as assessments, executive summaries, dashboards, roadmaps, budgets, and reporting on Office 365 and asset lifecycles, utilizing a modular template engine driven by the Arya AI agent. This comprehensive system connects with various PSA/RMM tools like ConnectWise, Autotask, Kaseya BMS, Syncro, and Halo PSA, as well as Office 365, allowing for the synchronization of essential company data like assets, user lists, tickets, warranties, and licensing information. Clients benefit from a customizable white-labeled portal that presents detailed insights into their strategy, health scores, and essential data points such as asset and user information, tickets, budgets, and roadmaps. Furthermore, the platform automatically refreshes warranty and asset data, which helps MSPs dramatically cut down on quarterly business review preparation time from several hours to mere minutes, while also standardizing processes, highlighting security and compliance insights, promoting proactive recommendations, and transforming assessments into strategic avenues for revenue growth. This innovative approach not only enhances efficiency but also empowers MSPs to deliver more value to their clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Accelo No 
Atera No 
Auvik No 
ConnectWise Automate No 
Domotz No 
HaloPSA No 
HubSpot CRM No 
Hudu No 
Kaseya BMS No 
LiveChat No 
Microsoft 365 No 
Microsoft Power BI No 
NinjaOne No 
Quoter No 
Simplesat No 
Syncro No 
Wise-Pay No 
Zendesk No 
Zendesk Chat No 
Zendesk Guide No 

Integrations

Accelo Yes 
Atera Yes 
Auvik Yes 
ConnectWise Automate Yes 
Domotz Yes 
HaloPSA Yes 
HubSpot CRM Yes 
Hudu Yes 
Kaseya BMS Yes 
LiveChat Yes 
Microsoft 365 Yes 
Microsoft Power BI Yes 
NinjaOne Yes 
Quoter Yes 
Simplesat Yes 
Syncro Yes 
Wise-Pay Yes 
Zendesk Yes 
Zendesk Chat Yes 
Zendesk Guide Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$60 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Omind

Founded

2020

Country

United States

Website

www.omind.ai/products/arya/

Vendor Details

Company Name

Strategy Overview

Country

United States

Website

www.strategyoverview.com

Product Features

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

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