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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Arya is a cutting-edge AI system designed to refine business processes, elevate customer satisfaction, and facilitate informed decision-making. Drawing inspiration from the mathematical prowess and analytical insight of Aryabhata, Arya equips companies with actionable data, automated processes, and forward-looking intelligence to enhance productivity and performance across various departments. Among its key features is the Quality Auditor, which evaluates agent-customer interactions through a structured scoring system to guarantee adherence to compliance standards, communication effectiveness, and training precision. Additionally, the Co-Pilot functionality seamlessly integrates with CRM and IVR systems, providing agents with real-time summaries and guidance on standard operating procedures during calls. The Coaching module offers tailored AI-driven support that emphasizes tone, pronunciation, and the development of soft skills to boost service quality. Lastly, the Digital Cockpit forecasts key performance indicators such as Customer Satisfaction (CSAT) and Net Promoter Score (NPS), tracks workload distribution, and aids in data-informed resource allocation to optimize operational efficiency. This comprehensive suite of tools makes Arya a vital asset for organizations seeking to stay ahead in a competitive landscape.

Description

CallCoach is an innovative platform that leverages AI to enhance the effectiveness of sales and customer service teams by scrutinizing every interaction with customers across various communication channels, including voice calls, chat, and digital platforms. It not only analyzes the content of conversations but also focuses on delivery aspects such as tone, empathy, pacing, and overall communication effectiveness, providing valuable insights into the quality of dialogue. By processing all interactions instead of just a few samples, it converts previously overlooked conversations into practical insights that can be employed for coaching, compliance, and performance enhancement. The platform offers near real-time feedback to agents and generates detailed reports, equipping team leaders with ongoing insights that foster continuous improvement and accelerate skill acquisition. In addition, CallCoach features simulation tools that allow agents to engage in realistic role-play scenarios, enabling them to practice handling objections and honing their techniques in a controlled setting. This comprehensive approach ensures that teams are consistently evolving and adapting to meet customer needs effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

3CX No 
8x8 No 
Amazon Connect No 
Avaya Cloud Office No 
Cisco CX Cloud No 
Five9 No 
GENESYS No 
NiCE Workforce Management (WFM) No 
RingCentral RingCX No 
Talkdesk No 
Twilio No 
Vonage AI Studio No 
Zoom No 

Integrations

3CX Yes 
8x8 Yes 
Amazon Connect Yes 
Avaya Cloud Office Yes 
Cisco CX Cloud Yes 
Five9 Yes 
GENESYS Yes 
NiCE Workforce Management (WFM) Yes 
RingCentral RingCX Yes 
Talkdesk Yes 
Twilio Yes 
Vonage AI Studio Yes 
Zoom Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Omind

Founded

2020

Country

United States

Website

www.omind.ai/products/arya/

Vendor Details

Company Name

Icana.AI

Country

Australia

Website

www.icana.ai/products/callcoach.html

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