Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
In a sector that demands constant oversight of information, the Arpon Cloud platform simplifies this process significantly. Users can book and oversee various types of rooms and venues for groups while managing pricing, financial reports, revenue, and electronic invoices—all remotely. The platform allows for a comprehensive view of reservations alongside account statements and billing details. It provides real-time insights into operational performance, including income from reservations as well as output from agencies and corporations over specified timeframes. Guests can register with or without prior reservations, make room alterations, update folio information, apply room charges, and assign rooms even before their arrival. Additionally, it empowers users to manage room status and cleanliness directly from mobile devices, enabling the assignment of housekeeping staff and marking rooms as out of service efficiently. The platform boasts integration capabilities with a variety of service providers, including channel managers, digital spreadsheets, and switches, ensuring a streamlined experience. This versatility makes it an invaluable tool for businesses seeking to optimize their room management operations.
Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Amadeus Central Reservations System (CRS)
Yes
Booking.com
Yes
Expedia
Yes
Omnibees
Yes
ReservHotel
Yes
Sabre Airport Management
Yes
iHotelier
Yes
Integrations
Amadeus Central Reservations System (CRS)
No
Booking.com
No
Expedia
No
Omnibees
No
ReservHotel
No
Sabre Airport Management
No
iHotelier
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Arpón Enterprise
Founded
1982
Country
Mexico
Website
arpon.com.mx/software-pms/
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Product Features
ERP
Accounting Integration
No
Accounting Management
No
CRM
No
Dashboard
No
Distribution Management
No
Enterprise Asset Management
No
Financial Management
No
HR Management
No
Inventory Management
No
Order Management
No
Project Management
No
Purchase Order Management
No
Purchasing
No
Reporting/Analytics
No
Sales Management
No
Supply Chain Management
No
Warehouse Management
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No