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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

In a sector that demands constant oversight of information, the Arpon Cloud platform simplifies this process significantly. Users can book and oversee various types of rooms and venues for groups while managing pricing, financial reports, revenue, and electronic invoices—all remotely. The platform allows for a comprehensive view of reservations alongside account statements and billing details. It provides real-time insights into operational performance, including income from reservations as well as output from agencies and corporations over specified timeframes. Guests can register with or without prior reservations, make room alterations, update folio information, apply room charges, and assign rooms even before their arrival. Additionally, it empowers users to manage room status and cleanliness directly from mobile devices, enabling the assignment of housekeeping staff and marking rooms as out of service efficiently. The platform boasts integration capabilities with a variety of service providers, including channel managers, digital spreadsheets, and switches, ensuring a streamlined experience. This versatility makes it an invaluable tool for businesses seeking to optimize their room management operations.

Description

Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services. Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations. Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests. To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs. Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Amadeus Central Reservations System (CRS) Yes 
Booking.com Yes 
Expedia Yes 
Omnibees Yes 
ReservHotel Yes 
Sabre Airport Management Yes 
iHotelier Yes 

Integrations

Amadeus Central Reservations System (CRS) No 
Booking.com No 
Expedia No 
Omnibees No 
ReservHotel No 
Sabre Airport Management No 
iHotelier No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Arpón Enterprise

Founded

1982

Country

Mexico

Website

arpon.com.mx/software-pms/

Vendor Details

Company Name

Cendyn

Founded

1996

Country

United States

Website

go.cendyn.com/cendyn/sourceforge/call-center

Product Features

ERP

Accounting Integration No 
Accounting Management No 
CRM No 
Dashboard No 
Distribution Management No 
Enterprise Asset Management No 
Financial Management No 
HR Management No 
Inventory Management No 
Order Management No 
Project Management No 
Purchase Order Management No 
Purchasing No 
Reporting/Analytics No 
Sales Management No 
Supply Chain Management No 
Warehouse Management No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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