Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Armour365, a cutting-edge voice biometrics solution from Gnani.ai, serves as a robust security platform aimed at thwarting fraud, improving customer satisfaction (CSAT), and lowering operational expenses. It boasts a sophisticated fraud detection system that can identify various threats, including anti-spoofing measures, synthetic voices, and replay attacks. The technology accommodates both active and passive biometric methods, requiring merely under one second of spoken input for effective authentication. Additionally, it provides dynamic passphrase options, supports multiple languages and text formats, and integrates effortlessly across various communication channels. Noteworthy advantages of this platform include a reduction in average handling time by more than 60 seconds, an 80% enhancement in fraud detection capabilities, and a boost in CSAT scores exceeding 30%. Moreover, its versatility ensures that organizations can adapt it to their specific needs without compromising security.
Description
Our business model is designed to support developers, system integrators, and those looking to integrate our technology within their own offerings. Since our founding in 2009, VBG has maintained a steadfast commitment to our primary focus: advancing our voice biometric technology and delivery systems. We prioritize seamless interactions, whether through our prompt responses to inquiries, intuitive platform APIs, or easy deployment processes, ensuring a user-friendly experience. VBG stands out with the most adaptable technology platform available, allowing for tailored configurations to meet unique requirements. Utilizing cutting-edge deep learning techniques, we continually strive to enhance both accuracy and performance in our offerings. Data security is paramount for us; we retain minimal information, safeguard and encrypt what we do keep, and uphold stringent compliance policies. With a variety of contact center system plug-ins and authentication provider adapters, integrating VBG with your preferred technologies is effortless. We take immense pride in delivering unparalleled customer service, consistently striving to exceed expectations in the industry. Our commitment to innovation and customer satisfaction drives us to remain at the forefront of voice biometric solutions.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon Connect
Yes
Ameyo by Exotel
Yes
Avaya Cloud Office
Yes
Exotel
Yes
Freshdesk
Yes
Genesys Cloud CX
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Kaleyra
Yes
Knowlarity
Yes
Integrations
Amazon Connect
No
Ameyo by Exotel
No
Avaya Cloud Office
No
Exotel
No
Freshdesk
No
Genesys Cloud CX
No
HubSpot CRM
No
HubSpot Customer Platform
No
Kaleyra
No
Knowlarity
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
gnani.ai
Country
India
Website
www.gnani.ai/products/voice-biometrics/
Vendor Details
Company Name
Voice Biometrics Group
Country
United States
Website
www.voicebiogroup.com/index.html