Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Armour365, a cutting-edge voice biometrics solution from Gnani.ai, serves as a robust security platform aimed at thwarting fraud, improving customer satisfaction (CSAT), and lowering operational expenses. It boasts a sophisticated fraud detection system that can identify various threats, including anti-spoofing measures, synthetic voices, and replay attacks. The technology accommodates both active and passive biometric methods, requiring merely under one second of spoken input for effective authentication. Additionally, it provides dynamic passphrase options, supports multiple languages and text formats, and integrates effortlessly across various communication channels. Noteworthy advantages of this platform include a reduction in average handling time by more than 60 seconds, an 80% enhancement in fraud detection capabilities, and a boost in CSAT scores exceeding 30%. Moreover, its versatility ensures that organizations can adapt it to their specific needs without compromising security.
Description
Voice biometrics involves utilizing an individual's voice as a distinct identifying feature for authentication and enhancing user interactions. This technology is known by several names, such as voice verification, speaker verification, speaker identification, and speaker recognition. There are two primary methods for implementing voice biometrics in real-world applications. The first method is Text Independent Voice Verification, which allows for authentication without the need for the user to speak a specific phrase. The second method, Text Dependent Voice Verification, requires the user to enroll by reciting a designated phrase, which, unlike a password, is not confidential. Furthermore, IDVoice supports both methods, allowing for flexibility based on individual requirements, and in certain cases, they can be integrated for improved security and accuracy. This adaptability makes voice biometrics a versatile tool in various authentication scenarios.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Connect
Yes
Ameyo by Exotel
Yes
Avaya Cloud Office
Yes
Exotel
Yes
Freshdesk
Yes
Genesys Cloud CX
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
ID R&D
No
IDLive Face
No
Integrations
Amazon Connect
No
Ameyo by Exotel
No
Avaya Cloud Office
No
Exotel
No
Freshdesk
No
Genesys Cloud CX
No
HubSpot CRM
No
HubSpot Customer Platform
No
ID R&D
Yes
IDLive Face
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
gnani.ai
Country
India
Website
www.gnani.ai/products/voice-biometrics/
Vendor Details
Company Name
ID R&D
Founded
2016
Country
United States
Website
www.idrnd.ai/text-independent-voice-verification/
Product Features
Product Features
Speech Recognition
Audio Capture
No
Automatic Form Fill
No
Automatic Transcription
No
Call Analysis
No
Concatenated Speech
No
Continuous Speech
No
Customizable Macros
No
Multi-Languages
No
Specialty Vocabularies
No
Speech-to-Text Analysis
No
Variable Frequency
No
Voice Recognition
No