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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.

Description

Provide your team with the essential onboarding, training, and coaching they require to become trusted advisors and surpass their goals using Showpad Coach. Create and implement scalable and consistent onboarding programs featuring a cohesive content and coaching solution. From their very first day, ensure new hires possess the necessary knowledge and skills to excel in their roles. Enhanced onboarding through Showpad Coach accelerates sales cycles, leads to higher quota achievements, and allows managers to maximize the potential of new team members more swiftly. Deliver short, impactful learning experiences effortlessly with Showpad Coach. Organize training into paths that integrate both courses and practical assignments. Maintain seller engagement in their learning journey through interactive courses, live training sessions, video materials, and dynamic leaderboards that foster competition and peer learning. It’s crucial to make certain that sales teams can effectively apply their newfound knowledge and improve their performance through consistent practice. Additionally, Showpad Coach offers AI-driven coaching that provides immediate, actionable feedback on recorded sales presentations, further enhancing the learning experience. By investing in such comprehensive training solutions, organizations can significantly boost their overall sales performance and team confidence.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory No 
Adobe Marketo Engage No 
BDB Platform No 
BRIDGE No 
Brandfolder No 
Dropbox No 
Extensis Connect No 
Gong No 
Google Slides No 
HubSpot CRM No 
Microsoft Outlook No 
Microsoft SharePoint No 
OneLogin No 
OpenText Software Delivery Management No 
Optimizely Commerce Connect No 
Pepper Flow No 
QBank No 
SAP Customer Data Cloud No 
Salesforce No 

Integrations

Active Directory Yes 
Adobe Marketo Engage Yes 
BDB Platform Yes 
BRIDGE Yes 
Brandfolder Yes 
Dropbox Yes 
Extensis Connect Yes 
Gong Yes 
Google Slides Yes 
HubSpot CRM Yes 
Microsoft Outlook Yes 
Microsoft SharePoint Yes 
OneLogin Yes 
OpenText Software Delivery Management Yes 
Optimizely Commerce Connect Yes 
Pepper Flow Yes 
QBank Yes 
SAP Customer Data Cloud Yes 
Salesforce Yes 

Pricing Details

$5 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Arkis

Website

www.arkis.io

Vendor Details

Company Name

Showpad

Country

Belgium

Website

www.showpad.com/product/showpad-coach/

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Built-in LMS No 
Certification Management No 
Corporate / Business No 
Learner Portal No 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

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