Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.
Description
Provide your team with the essential onboarding, training, and coaching they require to become trusted advisors and surpass their goals using Showpad Coach. Create and implement scalable and consistent onboarding programs featuring a cohesive content and coaching solution. From their very first day, ensure new hires possess the necessary knowledge and skills to excel in their roles. Enhanced onboarding through Showpad Coach accelerates sales cycles, leads to higher quota achievements, and allows managers to maximize the potential of new team members more swiftly. Deliver short, impactful learning experiences effortlessly with Showpad Coach. Organize training into paths that integrate both courses and practical assignments. Maintain seller engagement in their learning journey through interactive courses, live training sessions, video materials, and dynamic leaderboards that foster competition and peer learning. It’s crucial to make certain that sales teams can effectively apply their newfound knowledge and improve their performance through consistent practice. Additionally, Showpad Coach offers AI-driven coaching that provides immediate, actionable feedback on recorded sales presentations, further enhancing the learning experience. By investing in such comprehensive training solutions, organizations can significantly boost their overall sales performance and team confidence.
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
No
Adobe Marketo Engage
No
BDB Platform
No
BRIDGE
No
Brandfolder
No
Dropbox
No
Extensis Connect
No
Gong
No
Google Slides
No
HubSpot CRM
No
Integrations
Active Directory
Yes
Adobe Marketo Engage
Yes
BDB Platform
Yes
BRIDGE
Yes
Brandfolder
Yes
Dropbox
Yes
Extensis Connect
Yes
Gong
Yes
Google Slides
Yes
HubSpot CRM
Yes
Pricing Details
$5 per user per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Arkis
Website
www.arkis.io
Vendor Details
Company Name
Showpad
Country
Belgium
Website
www.showpad.com/product/showpad-coach/
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No