Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.
Description
Digital programs designed to foster enduring behavioral changes among vulnerable groups can effectively eradicate persistent, health-diminishing habits. Discover how to permanently overcome detrimental behaviors that contribute to chronic diseases. These online cognitive training solutions help mitigate the expensive behavioral health risks faced by employees. Many chronic illnesses stem from six predominant unhealthy habits that are notoriously difficult to overcome due to their emotional underpinnings, which often resist traditional behavior modification strategies. Our cognitive training initiatives target and dismantle the emotional and psychological factors that sustain these harmful habits. Unlike conventional methods, these interventions replicate the experience of personal coaching at a significantly lower price point. The programs include pre-recorded instructional videos led by expert trainers, along with engaging quizzes and multimedia resources, all accessible through a companion app. Participants receive systematic guidance to reach their objectives through a combination of “live” video coaching and interactive content, enhanced by timely notifications to keep them on track. This comprehensive approach ensures that individuals not only understand the changes needed but also have the tools and support to sustain them over time.
API Access
Has API
No
API Access
Has API
No
Integrations
Limelight
No
Pricing Details
$5 per user per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Arkis
Website
www.arkis.io
Vendor Details
Company Name
SelfHelpWorks
Founded
1999
Country
United States
Website
corp.selfhelpworks.com
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Corporate Wellness
Activity Tracking
Yes
Employee Portal
Yes
Financial Wellness
No
Gamification
No
Goal Setting / Tracking
Yes
Health Coaching
Yes
Health Monitoring
Yes
Health Risk Assessment
No
Incentive Management
No
Program Management
No