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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.

Description

Digital programs designed to foster enduring behavioral changes among vulnerable groups can effectively eradicate persistent, health-diminishing habits. Discover how to permanently overcome detrimental behaviors that contribute to chronic diseases. These online cognitive training solutions help mitigate the expensive behavioral health risks faced by employees. Many chronic illnesses stem from six predominant unhealthy habits that are notoriously difficult to overcome due to their emotional underpinnings, which often resist traditional behavior modification strategies. Our cognitive training initiatives target and dismantle the emotional and psychological factors that sustain these harmful habits. Unlike conventional methods, these interventions replicate the experience of personal coaching at a significantly lower price point. The programs include pre-recorded instructional videos led by expert trainers, along with engaging quizzes and multimedia resources, all accessible through a companion app. Participants receive systematic guidance to reach their objectives through a combination of “live” video coaching and interactive content, enhanced by timely notifications to keep them on track. This comprehensive approach ensures that individuals not only understand the changes needed but also have the tools and support to sustain them over time.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Limelight No 

Integrations

Limelight Yes 

Pricing Details

$5 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Arkis

Website

www.arkis.io

Vendor Details

Company Name

SelfHelpWorks

Founded

1999

Country

United States

Website

corp.selfhelpworks.com

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Corporate Wellness

Activity Tracking Yes 
Employee Portal Yes 
Financial Wellness No 
Gamification No 
Goal Setting / Tracking Yes 
Health Coaching Yes 
Health Monitoring Yes 
Health Risk Assessment No 
Incentive Management No 
Program Management No 

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