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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.

Description

Level AI delivers an AI platform for modern contact center operations, enabling organizations to analyze customer conversations, automate quality monitoring, and improve service performance across voice and chat. The platform processes every interaction to reveal customer issues, operational trends, and agent performance insights that traditional QA sampling often misses. Level AI combines conversation intelligence, automated quality assurance, real-time agent assistance, and AI virtual agents within a single system trained on real customer interactions. By turning conversations into structured data and operational insights, organizations gain the visibility needed to improve resolution rates, increase automation, and scale support operations more efficiently.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Assembled No 
Five9 No 
Freshchat No 
Genesys Cloud CX No 
Google Drive No 
HubSpot CRM No 
NetSuite No 
Operata No 
Salesforce No 
Seismic Learning No 
Twilio No 
Twilio Voice No 
Verint Workforce Management No 
Zendesk No 

Integrations

Assembled Yes 
Five9 Yes 
Freshchat Yes 
Genesys Cloud CX Yes 
Google Drive Yes 
HubSpot CRM Yes 
NetSuite Yes 
Operata Yes 
Salesforce Yes 
Seismic Learning Yes 
Twilio Yes 
Twilio Voice Yes 
Verint Workforce Management Yes 
Zendesk Yes 

Pricing Details

$5 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Arkis

Website

www.arkis.io

Vendor Details

Company Name

Level AI

Founded

2020

Country

United States

Website

thelevel.ai/

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Conversation Intelligence

AI Insights Yes 
Account Health Alerts No 
Call Analytics Yes 
Call Recording Yes 
Call Recording Cloud Storage Yes 
Call Snippets No 
Call Transcription Yes 
Call/Meeting Sharing No 
Sales Coaching Yes 
Topic Tags Yes 
Topic-Based Analytics Yes 
Video Conferencing Analytics Yes 
Win/Loss Analysis Yes 

Speech Analytics

Automatic Transcription Yes 
Call Center Management Yes 
Call Recording Yes 
Customer Experience Management Yes 
Data Security Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Self-Service Search Yes 
Sentiment Analysis Yes 
Surveys & Feedback Yes 

Workforce Optimization (WFO)

Interaction Analytics Yes 
Liability Recording No 
Performance Management Yes 
Quality Management Yes 
Real-time Guidance Yes 
Reporting Yes 
Speech Analytics Yes 
Surveying Yes 
Workforce Management No 
eLearning No 

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