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Description

Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.

Description

Experience learning redefined with Edurigo—an AI-powered, game-based platform crafted for dynamic micro-learning experiences tailored for sales-enablement, corporate, and academic realms. Immerse yourself in interactive content creation and delivery, driven by personalized learning journeys. With game-based mechanics igniting passion for knowledge and micro-learning facilitating swift comprehension, Edurigo enables seamless content curation, performance analysis, and skill mastery across organizational tiers. Tailored for corporate entities, academic institutions, individual educators, and NGOs alike, Edurigo serves as the catalyst for: - Sales Enablement - Onboarding - Orientation - Induction - Product Training - Continuous Learning - Leadership Coaching - Frontline Staff Training - One-on-One Coaching - Customer Service Training - Certifications - Partner Enablement - Managerial Training - Compliance Training Our commitment is to transform learning into an experiential, efficient, and impactful journey. Edurigo equips learners with digital prowess, offering a flexible platform to redefine the future of education.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Darwinbox No 
HROne No 
Opportune HRMS No 
PeopleStrong No 
Udemy No 

Integrations

Darwinbox Yes 
HROne Yes 
Opportune HRMS Yes 
PeopleStrong Yes 
Udemy Yes 

Pricing Details

$5 per user per month
Free Trial No 
Free Version No 

Pricing Details

$1 per user/per month
Pricing is per user/ per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Arkis

Website

www.arkis.io

Vendor Details

Company Name

Edurigo Technologies

Founded

2020

Country

India

Website

edurigo.com

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Gamification

Badge Management Yes 
Collaboration Tools Yes 
Contest Management Yes 
Feedback Management Yes 
For Call Centers Yes 
For Developers Yes 
For Education Yes 
For Onboarding Yes 
For Sales Yes 
Goal Setting / Tracking Yes 
Leaderboards / Activity Tracking Yes 
Performance Metrics Yes 
Rewards Management Yes 

Learning Experience Platforms

Built-in Course Authoring Yes 
Content Sharing Yes 
Employee Portal No 
Gamification Yes 
Microlearning Yes 
Mobile Learning Yes 
Multi-User Collaboration Yes 
Recommendations Yes 
Reporting/Analytics Yes 
Self-Service Content Curation No 
Social Learning Yes 
Third Party Course Library Yes 

Learning Management Systems (LMS)

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Corporate / Business Yes 
Customizable Yes 
Gamification Yes 
Learner Portal Yes 
Mobile Learning Yes 
Open Source Yes 
SCORM Compliance Yes 
Synchronous Learning Yes 
Video Conferencing No 
eCommerce No 
eLearning Companies No 

Microlearning

Adaptive Learning Yes 
Asynchronous Learning Yes 
Built-In Course Authoring Yes 
Content Library Yes 
Evaluation Management Yes 
Gamification Yes 
Leaderboards Yes 
Progress Tracking Yes 
Quizzes Yes 
Rewards Management Yes 

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