Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.
Description
We have transformed coaching for the modern world by making it personalized, measurable, and scalable. With our innovative EZRA Measure™, you can monitor both individual and organizational advancement in real-time. Our cutting-edge, fully integrated platform ensures that all vital coaching components—ranging from sessions to worksheets—are conveniently available in a single location. The EZRA app serves as a comprehensive hub for all coaching-related activities, allowing users to schedule sessions, access valuable resources, and communicate effectively with coaches. Coaches curate a selection of podcasts, articles, and worksheets to enhance the 1:1 coaching experience. Seamlessly integrated into the app, our EZRA Measure™ technology facilitates straightforward employee assessments. We generate monthly reports that help maintain consistent oversight of various metrics, including session counts and overall employee satisfaction during the coaching journey. Additionally, our platform connects users with top-tier ICF-certified coaches, many of whom are multi-lingual, ensuring a diverse and enriching coaching experience that adapts to individual needs. This comprehensive approach not only enhances the coaching process but also fosters continuous development and engagement.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$5 per user per month
Free Trial
No
Free Version
No
Pricing Details
Free
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Arkis
Website
www.arkis.io
Vendor Details
Company Name
EZRA
Country
Canada
Website
helloezra.com/why-ezra
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Coaching
Appointment Scheduling
No
Billing & Invoicing
No
Business Coaching
No
Client Management
No
Goal Setting / Tracking
No
Life Coaching
No
Mentor/Coach Matching
No
Program Management
No
Progress Tracking
No
Sport Coaching
No