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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Arkis is a cloud-based suite aimed at enhancing agent performance in contact centers by emphasizing behaviors that yield improved outcomes. Its features encompass Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management tools. This platform helps to shorten the time required for agents to become proficient while also boosting retention rates, as well as measuring agents' KPI performance across various systems. Additionally, it ensures that compliance training is delivered efficiently and that agents have quick access to knowledge articles during calls. The management of one-on-one coaching sessions is streamlined, thanks to Arkis Coaching Management, which is specifically created to initiate, schedule, and oversee this crucial process. Users can either utilize our best-practice templates or design their own to ensure a consistent and high-quality coaching experience, ultimately fostering a culture of continuous improvement within the team. By integrating these features, Arkis positions contact centers to achieve optimal agent performance.

Description

Get ready for productive one-on-one meetings by utilizing over 100 questions and customizable agenda templates designed for this purpose. Use our scheduling tool for effortless integration with your Google Calendar or Outlook, allowing you to plan one-on-one meetings efficiently. Collaborate with your direct report to create a shared agenda by leveraging our extensive templates and a multitude of suggested inquiries. After the meeting, it’s essential to document action items, provide feedback on the discussion, and maintain a comprehensive record of all notes related to your one-on-one meetings, ensuring everything is organized in one location. Success in these meetings hinges on thorough preparation. The effectiveness of one-on-one meetings is greatly enhanced when you are well-prepared. Utilize our extensive collection of questions and agenda templates to save time and improve the quality of your meetings. Strengthen your connection with icebreakers, acknowledgments, and casual conversation starters. Additionally, enhance the efficiency of stand-up meetings with quick pulse check-ins. Prioritize preparation and watch your one-on-one meetings thrive.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Calendar No 
Microsoft Outlook No 
Microsoft Teams No 
Slack No 

Integrations

Google Calendar Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Slack Yes 

Pricing Details

$5 per user per month
Free Trial No 
Free Version No 

Pricing Details

$6 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Arkis

Website

www.arkis.io

Vendor Details

Company Name

Canopy Perform

Country

United States

Website

canopy.is/m/tools/one_on_ones

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Performance Management

360 Degree Feedback No 
Compensation Management No 
Custom Rating Scales No 
Customizable Templates No 
Individual Development Plans No 
On-going Performance Tracking No 
Peer Appraisals No 
Review Cycle Tracking No 
Self Service Portal No 
Self-Appraisals No 
Skills Assessments No 
Weighted Performance Measures No 

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