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Average Ratings 5 Ratings

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features
design
support

Description

Arena's quality management system (QMS) software, designed specifically for product-centric environments, empowers medical device manufacturers to efficiently bring safe and compliant products to the market. By integrating quality and product processes, Arena QMS simplifies the new product development and introduction (NPDI) process. It provides assurance of regulatory compliance with essential quality standards and regulations, such as FDA 21 CFR Part 820, Part 11, and ISO 13485. Furthermore, Arena QMS improves visibility and traceability by managing quality processes in conjunction with various essential documentation, including bills of materials (BOMs), standard operating procedures (SOPs), device master records (DMRs), design history files (DHFs), specifications, drawings, and training plans. This holistic approach not only facilitates compliance but also fosters a culture of quality throughout the organization.

Description

Arena is an all-in-one digital engagement platform that empowers organizations to build AI-driven communities directly on their websites and mobile apps. It offers a suite of interactive tools including live blogs, group chats, AI-powered chatbots, and automated content feeds to foster real-time audience interaction. The platform serves key industries like publishers, media, sports, entertainment, and e-commerce by driving traffic, increasing user engagement, generating leads, and monetizing audiences through integrated advertising. Arena’s advanced analytics provide detailed insights into user behavior and campaign performance, while its flexible visual customization ensures brand consistency. The platform emphasizes privacy, data rights, and GDPR compliance, offering scalable technology suitable for events with millions of users. Arena’s intuitive dashboard and no-code setup allow teams to launch and manage communities without extensive technical expertise. With 24/7 customer support and robust security, Arena delivers a seamless user and admin experience. Many leading brands trust Arena to boost engagement and deepen customer relationships.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook No 
Google Ads No 
Instagram No 
Reddit No 
Rimsys Yes 
WordPress No 
X (Twitter) No 
YouTube No 

Integrations

Facebook Yes 
Google Ads Yes 
Instagram Yes 
Reddit Yes 
Rimsys No 
WordPress Yes 
X (Twitter) Yes 
YouTube Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$39/mo (billed anunally)
• Starter Plan: $39/month (billed annually) or $49/mo
• Professional Plan: $299/month (billed annually) or $349/mo
• Business Plan: $829/mo (billed annually) or $999/mo
• Enterprise Plan: Custom, please reach out to an Arena Expert.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Arena, a PTC Business

Founded

2000

Country

United States

Website

www.arenasolutions.com/platform/qms/

Vendor Details

Company Name

Arena.im

Founded

2017

Country

United States

Website

arena.im/

Product Features

Quality Management

Audit Management Yes 
Complaint Management Yes 
Compliance Management Yes 
Corrective and Preventive Actions (CAPA) Yes 
Defect Tracking No 
Document Control Yes 
Equipment Management Yes 
ISO Standards Management Yes 
Maintenance Management No 
Risk Management Yes 
Supplier Quality Control Yes 
Training Management Yes 

Product Features

Blog

Analytics Yes 
Collaborative Writing Yes 
Comment Moderation Yes 
File Sharing No 
Group Posting Yes 
Monetization Tools Yes 
Post Management Yes 
Search Yes 
WYSIWYG Rich Text Editing Yes 

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center No 
Call Recording No 
Call Routing No 
Chat / Messaging Yes 
Fax Management No 
File Sharing Yes 
IVR / Voice Recognition No 

Community

Content Management Yes 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management Yes 
Group Management Yes 
Ideation / Crowdsourcing No 
Member Directory No 
Membership Management Yes 
Social Media Management Yes 
Website Management Yes 
White Label Yes 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking No 

Virtual Classroom

Annotation Tools No 
Attendee Analytics Yes 
Audio/Video Conferencing Yes 
Customizable Branding Yes 
Electronic Hand Raising No 
File Sharing No 
Interactive/Collaboration Tools No 
Learning Management System No 
Live Chat Yes 
Live Streaming Yes 
Mobile Access Yes 
Multiple Camera Feeds No 
Notifications No 
Online Whiteboard No 
Schedule Management No 
Screen Sharing No 
Session Recording No 
Surveys / Polls No 
Web Browser-based No 
eCommerce Integration Yes 

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