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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Anticipate the needs of your customers, recommend appropriate products, and create tailored shopping experiences with accuracy. Whether addressing simple FAQs or tackling more intricate queries, you can enhance your store’s customer service quality without delay. We are compatible with all leading CMS and ecommerce platforms. Simply provide Arena Chat with your store's URL, and we will handle everything else. You can customize the AI voice and widget branding to match your store's identity. Enjoy hassle-free data training, maintain data privacy, and engage in meaningful conversations. Communicate with customers in their preferred language for a more inclusive experience. Gain a clearer view of your sales funnel through sophisticated insights. The Smart Suggestions feature simplifies the process for your visitors, offering three AI-generated prompts after each user inquiry to facilitate interaction with Commerce AI. Although Smart Suggestions are currently turned off by default to enhance the feature’s effectiveness, we plan to roll out an option to toggle this feature on or off in the near future. Additionally, by leveraging these tools, you can significantly boost engagement and conversion rates.

Description

A sophisticated Knowledge Base designed to assist both your customers and agents is at your disposal. This system supports your LiveChat agents while simultaneously aiding website visitors. The Internal Widget allows seamless access to your team's expertise directly within the LiveChat application. For customers seeking self-service options, the public Help Center is available 24/7 on your website. Enhance your support capabilities with a tailored, mobile-responsive Help Center where clients can discover solutions independently. Our AI technology will streamline customer interactions by recommending pertinent articles during chats. It’s as simple as clicking to include useful information. You can create a public Help Center in just minutes, empowering customers to find answers to frequently asked questions across any device. By integrating with LiveChat, agents can access valuable resources while engaging with customers. We will recommend articles based on the inquiries made by customers, facilitating quicker resolutions. Additionally, you can address content gaps and refine your articles by incorporating feedback from your customers. Plus, Google Analytics is included for tracking performance. This combination of features not only enhances customer support but also drives efficiency across your communication channels.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ChatGPT Yes 
GPT-3.5 Yes 
GPT-4 Yes 
LiveChat No 
Shopify Yes 
WooCommerce Yes 
WordPress Yes 

Integrations

ChatGPT No 
GPT-3.5 No 
GPT-4 No 
LiveChat Yes 
Shopify No 
WooCommerce No 
WordPress No 

Pricing Details

$29 per month
Free Trial No 
Free Version Yes 

Pricing Details

$39 per month
Unlimited users
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Arena Chat

Website

arenachat.com

Vendor Details

Company Name

LiveChat Software

Founded

2002

Country

United States

Website

knowledgebase.ai

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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