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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ArcTicketing efficiently organizes, prioritizes, and routes tickets to the appropriate customer service agents. Simply establish the assignment guidelines to ensure smooth operations. With guaranteed rapid response times, you can assess the effectiveness and thoroughness of resolved tickets by accessing the performance report. This report allows you to pinpoint the average time taken to address each ticket. You can also add users and configure their roles, specifying their permissions, the types of tickets they handle, and the features they can access. Furthermore, you can define your service level agreements (SLAs), clearly indicating which tickets require immediate attention and which can be resolved later. This comprehensive setup ensures optimal ticket management and enhanced customer satisfaction.

Description

Your team's advantage lies in Product Knowledge, but acquiring this knowledge can be quite challenging. While taking quick notes is an uncomplicated task, LightCat provides a solution where you can "Scribble" your thoughts and then link these scribbles to construct a comprehensive knowledge tree. Additionally, you can incorporate charts, videos, and Figma boards into your notes. Creating this knowledge tree is straightforward: simply tag your notes, and these tags will serve as connections, similar to the edges of a graph. This means that any scribble will be accessible within all other documents that share the same tag. In LightCat, your scribble can transform into features and user stories, also referred to as "tickets." You have the option to convert an entire scribble into a single feature or to associate various aspects with different features, depending on your needs. Upcoming features will also allow you to seamlessly push these tickets to JIRA. LightCat functions as a robust WYSIWYG Markdown editor, enabling you to produce high-quality Product Documentation with ease. By keeping everyone aligned, the platform enhances communication and collaboration. Furthermore, LightCat's Product Decision Framework, known as Storyboard, combines the flexibility of a spreadsheet with the strength of an algorithm, making it an invaluable tool for decision-making. Overall, this innovative approach ensures that your team can efficiently manage and utilize knowledge effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$9 per user, per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Archarina

Country

United States

Website

www.archarina.io/products/office-apps/arc-ticket

Vendor Details

Company Name

LightCat

Founded

2020

Country

India

Website

www.lightcat.io

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing No 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling No 
Task Management No 

Product Features

Bug Tracking

Backlog Management Yes 
Filtering No 
Issue Tracking No 
Release Management No 
Task Management Yes 
Ticket Management Yes 
Workflow Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard No 
Escalation Management No 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management Yes 

Product Management

Collaboration Yes 
Feedback Collection No 
Idea Management Yes 
Milestone Tracking Yes 
Prioritization Yes 
Product Roadmapping Yes 
Release Management Yes 
Requirements Management Yes 
Resource Management No 
Workflow Management Yes 

Product Roadmap

Collaboration Yes 
Content Import / Export No 
Diagramming No 
Drag & Drop Yes 
Feature Management No 
Milestone Tracking No 
Prioritization Yes 
Requirements Management Yes 
Workflow Management Yes 

Project Management

Agile Methodologies Yes 
Budget Management No 
Client Portal No 
Collaboration Tools Yes 
Cost-to-Completion Tracking No 
Customizable Templates No 
Gantt Charts No 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Resource Management Yes 
Time & Expense Tracking No 
Traditional Methodologies No 

Task Management

Collaboration Yes 
Create Subtasks Yes 
Gamification No 
Gantt Charts No 
Mobile Access No 
Percent-Complete Tracking Yes 
Progress Tracking No 
Recurring Tasks No 
Reporting/Analytics No 
Spreadsheet View Yes 
Task Board View Yes 
Task Planning No 
Task Scheduling No 
Task Tracking No 
Time Tracking No 
To-Do List View Yes 

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