Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ArcTicketing efficiently organizes, prioritizes, and routes tickets to the appropriate customer service agents. Simply establish the assignment guidelines to ensure smooth operations. With guaranteed rapid response times, you can assess the effectiveness and thoroughness of resolved tickets by accessing the performance report. This report allows you to pinpoint the average time taken to address each ticket. You can also add users and configure their roles, specifying their permissions, the types of tickets they handle, and the features they can access. Furthermore, you can define your service level agreements (SLAs), clearly indicating which tickets require immediate attention and which can be resolved later. This comprehensive setup ensures optimal ticket management and enhanced customer satisfaction.
Description
Your team's advantage lies in Product Knowledge, but acquiring this knowledge can be quite challenging. While taking quick notes is an uncomplicated task, LightCat provides a solution where you can "Scribble" your thoughts and then link these scribbles to construct a comprehensive knowledge tree. Additionally, you can incorporate charts, videos, and Figma boards into your notes. Creating this knowledge tree is straightforward: simply tag your notes, and these tags will serve as connections, similar to the edges of a graph. This means that any scribble will be accessible within all other documents that share the same tag. In LightCat, your scribble can transform into features and user stories, also referred to as "tickets." You have the option to convert an entire scribble into a single feature or to associate various aspects with different features, depending on your needs. Upcoming features will also allow you to seamlessly push these tickets to JIRA. LightCat functions as a robust WYSIWYG Markdown editor, enabling you to produce high-quality Product Documentation with ease. By keeping everyone aligned, the platform enhances communication and collaboration. Furthermore, LightCat's Product Decision Framework, known as Storyboard, combines the flexibility of a spreadsheet with the strength of an algorithm, making it an invaluable tool for decision-making. Overall, this innovative approach ensures that your team can efficiently manage and utilize knowledge effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$9 per user, per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Archarina
Country
United States
Website
www.archarina.io/products/office-apps/arc-ticket
Vendor Details
Company Name
LightCat
Founded
2020
Country
India
Website
www.lightcat.io
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
Product Features
Bug Tracking
Backlog Management
Yes
Filtering
No
Issue Tracking
No
Release Management
No
Task Management
Yes
Ticket Management
Yes
Workflow Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
No
Escalation Management
No
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
Yes
Product Management
Collaboration
Yes
Feedback Collection
No
Idea Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
Yes
Release Management
Yes
Requirements Management
Yes
Resource Management
No
Workflow Management
Yes
Product Roadmap
Collaboration
Yes
Content Import / Export
No
Diagramming
No
Drag & Drop
Yes
Feature Management
No
Milestone Tracking
No
Prioritization
Yes
Requirements Management
Yes
Workflow Management
Yes
Project Management
Agile Methodologies
Yes
Budget Management
No
Client Portal
No
Collaboration Tools
Yes
Cost-to-Completion Tracking
No
Customizable Templates
No
Gantt Charts
No
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
No
Traditional Methodologies
No
Task Management
Collaboration
Yes
Create Subtasks
Yes
Gamification
No
Gantt Charts
No
Mobile Access
No
Percent-Complete Tracking
Yes
Progress Tracking
No
Recurring Tasks
No
Reporting/Analytics
No
Spreadsheet View
Yes
Task Board View
Yes
Task Planning
No
Task Scheduling
No
Task Tracking
No
Time Tracking
No
To-Do List View
Yes