Average Ratings 1 Rating
Average Ratings 3 Ratings
Description
One product. Limitless Solutions for Work Management. Over 50 features make managing employees, equipment, contracts and documents so much easier. Let's get started. Let's simplify our lives. Are you looking for an intuitive, powerful work management system that is easy to use? It's here! You found it! Employee Management and Human Resources just got easier. It's a simple and painless way to manage team communication and tasks. Our platform offers outstanding features that simplify company administration and management. Our tools are powerful, fast, and easily accessible from anywhere. They transform everyday tasks into well-organized, efficient, and well-defined processes.
Description
Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Microsoft 365
Yes
Microsoft Outlook
Yes
Slack
Yes
Axonius
No
Azure Marketplace
No
Blink
No
ICR Evolution
No
Mail360
No
Mailchimp
Yes
ManageEngine Endpoint Central
No
Integrations
Microsoft 365
Yes
Microsoft Outlook
Yes
Slack
Yes
Axonius
Yes
Azure Marketplace
Yes
Blink
Yes
ICR Evolution
Yes
Mail360
Yes
Mailchimp
No
ManageEngine Endpoint Central
Yes
Pricing Details
$30.00/month/user
Premium tariff $30.00/month/user minimum of 3 users includes most features. Enterprise tariff needed for on premise solution and corporate branding.
Free Trial
Yes
Free Version
No
Pricing Details
$120.00/year/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Aptien Inc.
Founded
2022
Country
United States
Website
www.aptien.com/en/homepage
Vendor Details
Company Name
ManageEngine
Country
India
Website
www.manageengine.com/products/service-desk/
Product Features
Business Management
Billing & Invoicing
No
CRM
Yes
Employee Management
Yes
Financial Management
No
Inventory Management
Yes
Marketing Management
Yes
Order Management
Yes
Point of Sale (POS)
No
Project Management
Yes
Purchasing
Yes
Scheduling
Yes
Time & Expense Tracking
No
Training Management
Yes
Vendor Management
Yes
Contract Management
Buy Side (Suppliers)
Yes
Completion Tracking
No
Compliance Tracking
Yes
Contract Lifecycle Management
Yes
Electronic Signature
Yes
Full Text Search
No
Government Contracts
No
Pre-built Templates
Yes
Sell Side (Customers)
Yes
Specialty Contracts
Yes
Version Control
Yes
Workflow Management
Yes
Data Governance
Access Control
Yes
Data Discovery
No
Data Mapping
Yes
Data Profiling
No
Deletion Management
No
Email Management
No
Policy Management
Yes
Process Management
Yes
Roles Management
Yes
Storage Management
Yes
Equipment Maintenance
Customer Database
Yes
Dispatch Management
No
Equipment Tracking
Yes
Inventory Control
Yes
Job Management
No
Maintenance Scheduling
Yes
Warranty Tracking
Yes
Work Order Management
No
ERP
Accounting Integration
No
Accounting Management
No
CRM
No
Dashboard
No
Distribution Management
No
Enterprise Asset Management
Yes
Financial Management
No
HR Management
Yes
Inventory Management
Yes
Order Management
Yes
Project Management
Yes
Purchase Order Management
Yes
Purchasing
Yes
Reporting/Analytics
Yes
Sales Management
Yes
Supply Chain Management
No
Warehouse Management
Yes
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
Yes
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
Yes
Employee Database
Yes
Employee Lifecycle Management
Yes
Onboarding
Yes
Payroll Management
No
Performance Management
No
Recruiting Management
No
Self Service Portal
Yes
Succession Planning
No
Time & Attendance Management
No
Time Off Management
No
Timesheets
No
Training Management
Yes
IT Management
Capacity Monitoring
No
Compliance Management
Yes
Event Logs
No
Hardware Inventory
Yes
IT Budgeting
No
License Management
Yes
Patch Management
Yes
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
No
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Maintenance Management
Asset Tracking
Yes
Billing & Invoicing
No
Calibration Management
Yes
Dispatch Management
No
Inventory Control
Yes
Inventory Management
Yes
Key & Lock Management
Yes
Mobile Access
Yes
Planning Calendar
No
Predictive Maintenance
Yes
Preventive Maintenance
Yes
Purchasing
No
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Project Management
Agile Methodologies
Yes
Budget Management
No
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
No
Customizable Templates
Yes
Gantt Charts
No
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
No
Time & Expense Tracking
No
Traditional Methodologies
Yes
Project Planning
Agile Methodologies
Yes
Budget Management
No
Collaboration Tools
Yes
Due Date Tracking
Yes
Gantt Charts
No
Kanban Board
Yes
Prioritization
No
Progress Tracking
Yes
Resource Management
No
Task Management
Yes
Template Management
No
Traditional Methodologies
No
Risk Management
Alerts/Notifications
Yes
Auditing
Yes
Business Process Control
Yes
Compliance Management
Yes
Corrective Actions (CAPA)
Yes
Dashboard
Yes
Exceptions Management
No
IT Risk Management
Yes
Internal Controls Management
No
Legal Risk Management
No
Mobile Access
Yes
Operational Risk Management
Yes
Predictive Analytics
No
Reputation Risk Management
No
Response Management
Yes
Risk Assessment
Yes
Task Management
Collaboration
Yes
Create Subtasks
Yes
Gamification
No
Gantt Charts
No
Mobile Access
Yes
Percent-Complete Tracking
Yes
Progress Tracking
Yes
Recurring Tasks
Yes
Reporting/Analytics
Yes
Spreadsheet View
No
Task Board View
Yes
Task Planning
Yes
Task Scheduling
Yes
Task Tracking
Yes
Time Tracking
No
To-Do List View
Yes
Product Features
Asset Tracking
Activity Tracking
Yes
Audit Trails
Yes
Barcoding / RFID
Yes
Checkout / Check-In
No
Depreciation Tracking
Yes
Disposal Tracking
Yes
Inventory Management
Yes
Location Tracking
No
QR Codes
No
Reservations
No
Service History
Yes
Contract Management
Buy Side (Suppliers)
Yes
Completion Tracking
Yes
Compliance Tracking
No
Contract Lifecycle Management
No
Electronic Signature
No
Full Text Search
Yes
Government Contracts
Yes
Pre-built Templates
No
Sell Side (Customers)
Yes
Specialty Contracts
No
Version Control
No
Workflow Management
No
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
No
Incident Management
Audit Trail
No
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
No
Incident Reporting
No
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
No
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
No
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
Yes
Scheduling
No
Task Management
Yes
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
Yes
IT Service Management
No
Inventory Management
Yes
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
Yes
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
Yes
Self Service Portal
Yes
Service Catalog
Yes
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
No
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
No
Incident Management
Yes
Problem Management
Yes
Project Management
No
Release & Deployment Management
No
Self Service Portal
Yes
Project Management
Agile Methodologies
No
Budget Management
No
Client Portal
No
Collaboration Tools
No
Cost-to-Completion Tracking
No
Customizable Templates
No
Gantt Charts
Yes
Idea Management
No
Kanban Board
No
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
No
Service Desk
CMDB
Yes
Change Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
Yes
Procurement Management
Yes
Remote Control
Yes
SLA Management
Yes
Self Service Portal
Yes