Average Ratings 1 Rating

Total
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Average Ratings 3 Ratings

Total
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support

Description

One product. Limitless Solutions for Work Management. Over 50 features make managing employees, equipment, contracts and documents so much easier. Let's get started. Let's simplify our lives. Are you looking for an intuitive, powerful work management system that is easy to use? It's here! You found it! Employee Management and Human Resources just got easier. It's a simple and painless way to manage team communication and tasks. Our platform offers outstanding features that simplify company administration and management. Our tools are powerful, fast, and easily accessible from anywhere. They transform everyday tasks into well-organized, efficient, and well-defined processes.

Description

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft Outlook Yes 
Slack Yes 
Axonius No 
Azure Marketplace No 
Blink No 
ICR Evolution No 
Mail360 No 
Mailchimp Yes 
ManageEngine Endpoint Central No 
ManageEngine Network Configuration Manager No 
ManageEngine OpManager No 
ManageEngine OpManager Nexus No 
Microsoft OneDrive Yes 
Microsoft SharePoint Yes 
Quickwork No 
Site24x7 No 
Workativ No 
Wufoo No 
tenfold No 

Integrations

Microsoft 365 Yes 
Microsoft Outlook Yes 
Slack Yes 
Axonius Yes 
Azure Marketplace Yes 
Blink Yes 
ICR Evolution Yes 
Mail360 Yes 
Mailchimp No 
ManageEngine Endpoint Central Yes 
ManageEngine Network Configuration Manager Yes 
ManageEngine OpManager Yes 
ManageEngine OpManager Nexus Yes 
Microsoft OneDrive No 
Microsoft SharePoint No 
Quickwork Yes 
Site24x7 Yes 
Workativ Yes 
Wufoo Yes 
tenfold Yes 

Pricing Details

$30.00/month/user
Premium tariff $30.00/month/user minimum of 3 users includes most features. Enterprise tariff needed for on premise solution and corporate branding.
Free Trial Yes 
Free Version No 

Pricing Details

$120.00/year/user
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Aptien Inc.

Founded

2022

Country

United States

Website

www.aptien.com/en/homepage

Vendor Details

Company Name

ManageEngine

Country

India

Website

www.manageengine.com/products/service-desk/

Product Features

Business Management

Billing & Invoicing No 
CRM Yes 
Employee Management Yes 
Financial Management No 
Inventory Management Yes 
Marketing Management Yes 
Order Management Yes 
Point of Sale (POS) No 
Project Management Yes 
Purchasing Yes 
Scheduling Yes 
Time & Expense Tracking No 
Training Management Yes 
Vendor Management Yes 

Contract Management

Buy Side (Suppliers) Yes 
Completion Tracking No 
Compliance Tracking Yes 
Contract Lifecycle Management Yes 
Electronic Signature Yes 
Full Text Search No 
Government Contracts No 
Pre-built Templates Yes 
Sell Side (Customers) Yes 
Specialty Contracts Yes 
Version Control Yes 
Workflow Management Yes 

Data Governance

Access Control Yes 
Data Discovery No 
Data Mapping Yes 
Data Profiling No 
Deletion Management No 
Email Management No 
Policy Management Yes 
Process Management Yes 
Roles Management Yes 
Storage Management Yes 

Equipment Maintenance

Customer Database Yes 
Dispatch Management No 
Equipment Tracking Yes 
Inventory Control Yes 
Job Management No 
Maintenance Scheduling Yes 
Warranty Tracking Yes 
Work Order Management No 

ERP

Accounting Integration No 
Accounting Management No 
CRM No 
Dashboard No 
Distribution Management No 
Enterprise Asset Management Yes 
Financial Management No 
HR Management Yes 
Inventory Management Yes 
Order Management Yes 
Project Management Yes 
Purchase Order Management Yes 
Purchasing Yes 
Reporting/Analytics Yes 
Sales Management Yes 
Supply Chain Management No 
Warehouse Management Yes 

Human Resources

360 Degree Feedback Yes 
Applicant Tracking Yes 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management Yes 
Employee Database Yes 
Employee Lifecycle Management Yes 
Onboarding Yes 
Payroll Management No 
Performance Management No 
Recruiting Management No 
Self Service Portal Yes 
Succession Planning No 
Time & Attendance Management No 
Time Off Management No 
Timesheets No 
Training Management Yes 

IT Management

Capacity Monitoring No 
Compliance Management Yes 
Event Logs No 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring No 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Maintenance Management

Asset Tracking Yes 
Billing & Invoicing No 
Calibration Management Yes 
Dispatch Management No 
Inventory Control Yes 
Inventory Management Yes 
Key & Lock Management Yes 
Mobile Access Yes 
Planning Calendar No 
Predictive Maintenance Yes 
Preventive Maintenance Yes 
Purchasing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Project Management

Agile Methodologies Yes 
Budget Management No 
Client Portal Yes 
Collaboration Tools Yes 
Cost-to-Completion Tracking No 
Customizable Templates Yes 
Gantt Charts No 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Resource Management No 
Time & Expense Tracking No 
Traditional Methodologies Yes 

Project Planning

Agile Methodologies Yes 
Budget Management No 
Collaboration Tools Yes 
Due Date Tracking Yes 
Gantt Charts No 
Kanban Board Yes 
Prioritization No 
Progress Tracking Yes 
Resource Management No 
Task Management Yes 
Template Management No 
Traditional Methodologies No 

Risk Management

Alerts/Notifications Yes 
Auditing Yes 
Business Process Control Yes 
Compliance Management Yes 
Corrective Actions (CAPA) Yes 
Dashboard Yes 
Exceptions Management No 
IT Risk Management Yes 
Internal Controls Management No 
Legal Risk Management No 
Mobile Access Yes 
Operational Risk Management Yes 
Predictive Analytics No 
Reputation Risk Management No 
Response Management Yes 
Risk Assessment Yes 

Task Management

Collaboration Yes 
Create Subtasks Yes 
Gamification No 
Gantt Charts No 
Mobile Access Yes 
Percent-Complete Tracking Yes 
Progress Tracking Yes 
Recurring Tasks Yes 
Reporting/Analytics Yes 
Spreadsheet View No 
Task Board View Yes 
Task Planning Yes 
Task Scheduling Yes 
Task Tracking Yes 
Time Tracking No 
To-Do List View Yes 

Product Features

Asset Tracking

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID Yes 
Checkout / Check-In No 
Depreciation Tracking Yes 
Disposal Tracking Yes 
Inventory Management Yes 
Location Tracking No 
QR Codes No 
Reservations No 
Service History Yes 

Contract Management

Buy Side (Suppliers) Yes 
Completion Tracking Yes 
Compliance Tracking No 
Contract Lifecycle Management No 
Electronic Signature No 
Full Text Search Yes 
Government Contracts Yes 
Pre-built Templates No 
Sell Side (Customers) Yes 
Specialty Contracts No 
Version Control No 
Workflow Management No 

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management No 

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management No 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues Yes 
Scheduling No 
Task Management Yes 

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management No 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

Project Management

Agile Methodologies No 
Budget Management No 
Client Portal No 
Collaboration Tools No 
Cost-to-Completion Tracking No 
Customizable Templates No 
Gantt Charts Yes 
Idea Management No 
Kanban Board No 
Milestone Tracking Yes 
Portfolio Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 
Traditional Methodologies No 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management Yes 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

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