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Average Ratings 0 Ratings
Description
Track fluctuations in customer sentiments and obtain insightful feedback throughout their mobile experience. By actively listening to real-time feedback across mobile platforms, you can effectively monitor the voice of your customer and assess emotional changes. Ensure feedback is directed appropriately to enhance customer retention and drive product decisions that prioritize customer needs. Our surveys, designed specifically for mobile, combined with accurate targeting based on user interactions within the app, set a new standard in the mobile landscape and empower brands to efficiently complete their customer feedback loop. While NPS serves as a retrospective metric, providing limited insight into customer perceptions of your brand or product, Apptentive reveals the underlying reasons behind NPS and CSAT scores, focusing on detailed features or specific customer interactions. Swiftly engage your most loyal customers with exclusive offers or invite their suggestions to help shape your product strategy. By showcasing tailored messages or offers that reflect your responsiveness to their feedback, you foster a deeper connection with your audience while enhancing their overall experience.
Description
Digia Engage serves as an independent platform designed specifically for in-app engagement, catering to product and growth teams eager to create engagement experiences without the delays associated with app releases or engineering dependencies. Unlike conventional engagement solutions that simply attach to pre-existing app frameworks, Engage is designed as a Customer Engagement Platform (CEP) layer, featuring a lightweight SDK that operates in under 100 milliseconds and can be integrated in approximately 20 minutes. After integration, teams gain the ability to deploy and refine various engagement strategies such as nudges, in-app surveys, gamification elements like streaks and rewards, as well as campaigns triggered by specific user behaviors.
Notable features include behavior-triggered campaigns that respond to events, user states, inactivity, and milestones, alongside in-app surveys that boast response rates exceeding 30% when actively used. The platform supports gamification strategies tailored for mobile consumer engagement, incorporating elements such as streaks and retention mechanics, and allows for the easy publication of in-app videos and story sequences without necessitating a new app release. Furthermore, the self-serve management capability empowers teams to grow from a single upsell initiative to over ten active campaigns, all without the need to queue developers for assistance. This versatility positions Digia Engage as an essential tool for teams looking to enhance user interaction effectively and efficiently.
API Access
Has API
No
API Access
Has API
No
Integrations
CleverTap
No
Contentsquare
Yes
Desktop.com
Yes
Mixpanel
No
MoEngage
No
NextDNS
Yes
Topbox
Yes
WebEngage
No
Integrations
CleverTap
Yes
Contentsquare
No
Desktop.com
No
Mixpanel
Yes
MoEngage
Yes
NextDNS
No
Topbox
No
WebEngage
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
Book a Demo
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Apptentive
Founded
2011
Country
United States
Website
www.apptentive.com
Vendor Details
Company Name
Digia
Founded
2023
Country
India
Website
www.digia.tech/
Product Features
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
Yes
Video Content
No
Product Features
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
Yes
Content Syndication
Yes
Feedback Collection
Yes
Gamification
Yes
Live Chat
No
Video Content
Yes