Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Efficiently manage multiple groups by organizing them into hierarchical structures that cater to various branches, departments, regions, locations, or teams, enabling targeted communication as desired. You have the power to determine visibility for each group. Appinall's messaging platform offers diverse communication methods for teams. Participants can initiate conversations in open channels dedicated to projects, topics, or specific teams, allowing for a clear and collective understanding of discussions. Additionally, users have the option to establish private channels that restrict access to select members only. For one-on-one interactions, secure direct messaging is available for private conversations with colleagues. Beyond mere messaging capabilities, the platform allows users to upload documents, spreadsheets, images, and PDFs, facilitating seamless file sharing. All communications are archived for later review, can be marked for future reference, and are easily searchable. Furthermore, Appinall handles large files effortlessly, ensuring that file size is never a constraint. This comprehensive tool not only enhances communication but also streamlines collaboration across teams.
Description
Customer support software consolidates all your communication methods into a single, robust inbox. Enhance teamwork, automate interactions, and provide exceptional customer service all from one location. Resolve all your issues using just one streamlined inbox. Outstanding customer experiences begin with seamless communication. Elevate your productivity by merging all channels, fostering team collaboration, and establishing efficient workflows—all contained within one well-organized inbox. Gone are the days of toggling between screens and logging into various inboxes. Trengo seamlessly combines your preferred communication platforms into one centralized inbox. Whether it's email, WhatsApp, voice calls, or our proprietary live chat feature, all your communication streams are unified in one place. In Trengo, you can effortlessly direct conversations to the appropriate team member or user. By @tagging a colleague, you can add internal notes and collaborate effectively to address challenges. With a simple click, you can transition to your team chat for individual or group discussions, ensuring that our powerful live chat solution is always ready to deliver. This integration not only simplifies communication but also enhances overall team efficiency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Aircall
No
Asana
No
Facebook Messenger
No
Gmail
No
Google Sheets
No
HubSpot CRM
No
InsertChat
No
Instagram
No
Lightspeed eCommerce
No
Magento
No
Integrations
Aircall
Yes
Asana
Yes
Facebook Messenger
Yes
Gmail
Yes
Google Sheets
Yes
HubSpot CRM
Yes
InsertChat
Yes
Instagram
Yes
Lightspeed eCommerce
Yes
Magento
Yes
Pricing Details
$26 per month
Free Trial
No
Free Version
Yes
Pricing Details
$22 per agent per month
$18 per agent per month if paid annually
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Appinall
Founded
2015
Country
United States
Website
appinall.com
Vendor Details
Company Name
Trengo
Founded
2015
Country
Netherlands
Website
trengo.com
Product Features
Collaboration
Brainstorming
No
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
Yes
Content Management
Yes
Document Management
No
Project Management
No
Real Time Editing
Yes
Task Management
No
Version Control
No
Video Conferencing
Yes
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No