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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Efficiently manage multiple groups by organizing them into hierarchical structures that cater to various branches, departments, regions, locations, or teams, enabling targeted communication as desired. You have the power to determine visibility for each group. Appinall's messaging platform offers diverse communication methods for teams. Participants can initiate conversations in open channels dedicated to projects, topics, or specific teams, allowing for a clear and collective understanding of discussions. Additionally, users have the option to establish private channels that restrict access to select members only. For one-on-one interactions, secure direct messaging is available for private conversations with colleagues. Beyond mere messaging capabilities, the platform allows users to upload documents, spreadsheets, images, and PDFs, facilitating seamless file sharing. All communications are archived for later review, can be marked for future reference, and are easily searchable. Furthermore, Appinall handles large files effortlessly, ensuring that file size is never a constraint. This comprehensive tool not only enhances communication but also streamlines collaboration across teams.

Description

Customer support software consolidates all your communication methods into a single, robust inbox. Enhance teamwork, automate interactions, and provide exceptional customer service all from one location. Resolve all your issues using just one streamlined inbox. Outstanding customer experiences begin with seamless communication. Elevate your productivity by merging all channels, fostering team collaboration, and establishing efficient workflows—all contained within one well-organized inbox. Gone are the days of toggling between screens and logging into various inboxes. Trengo seamlessly combines your preferred communication platforms into one centralized inbox. Whether it's email, WhatsApp, voice calls, or our proprietary live chat feature, all your communication streams are unified in one place. In Trengo, you can effortlessly direct conversations to the appropriate team member or user. By @tagging a colleague, you can add internal notes and collaborate effectively to address challenges. With a simple click, you can transition to your team chat for individual or group discussions, ensuring that our powerful live chat solution is always ready to deliver. This integration not only simplifies communication but also enhances overall team efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Aircall No 
Asana No 
Facebook Messenger No 
Gmail No 
Google Sheets No 
HubSpot CRM No 
InsertChat No 
Instagram No 
Lightspeed eCommerce No 
Magento No 
Microsoft Dynamics 365 No 
Microsoft Outlook No 
Picqer No 
Pipedrive No 
Salesforce No 
Shopify No 
Simplesat No 
Slack No 
Telegram No 
Twilio No 

Integrations

Aircall Yes 
Asana Yes 
Facebook Messenger Yes 
Gmail Yes 
Google Sheets Yes 
HubSpot CRM Yes 
InsertChat Yes 
Instagram Yes 
Lightspeed eCommerce Yes 
Magento Yes 
Microsoft Dynamics 365 Yes 
Microsoft Outlook Yes 
Picqer Yes 
Pipedrive Yes 
Salesforce Yes 
Shopify Yes 
Simplesat Yes 
Slack Yes 
Telegram Yes 
Twilio Yes 

Pricing Details

$26 per month
Free Trial No 
Free Version Yes 

Pricing Details

$22 per agent per month
$18 per agent per month if paid annually
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Appinall

Founded

2015

Country

United States

Website

appinall.com

Vendor Details

Company Name

Trengo

Founded

2015

Country

Netherlands

Website

trengo.com

Product Features

Collaboration

Brainstorming No 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management Yes 
Content Management Yes 
Document Management No 
Project Management No 
Real Time Editing Yes 
Task Management No 
Version Control No 
Video Conferencing Yes 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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