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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Creating a community forum enhances customer engagement, enriches the customer experience, and facilitates knowledge sharing among peers. This dynamic environment allows for crowd-sourced support, as easily accessible discussion threads addressing common questions can significantly reduce the volume of support tickets. Within the forum, these threads are filled with pertinent keywords and inquiries, aligning with what your target audience frequently searches for. A community forum serves as an effective platform to tap into collective knowledge, acting as a hub for crowd-sourced information. When a community aligns its objectives with the interests of its customers, it transforms into a powerful tool for drawing relevant traffic and connecting with potential customers. By making discussion threads easy to find, you can alleviate pressure on your call center while also gaining valuable insights into the primary challenges and requirements of your customers. Additionally, this collaborative space encourages ongoing dialogue, fostering a sense of belonging and loyalty among participants.

Description

RoK'IT is a Social Knowledge Management (Social KM) platform meticulously crafted to fulfill the needs of interconnected organizations and their members, yielding advantages at both collective and personal levels while assessing these benefits. By enabling seamless access to vital knowledge and connecting individuals with expertise, RoK'IT enhances the efficiency and swiftness of knowledge acquisition through interpersonal interactions. This innovative platform offers an exclusive array of indicators and mapping tools, essential for cultivating a learning organization and gauging its intangible assets. Unlike a mere repository of shared documents, a collaborative hub for a select few, or a context-free exchange thread, RoK'IT stands out as a technological solution that actively assists businesses of varying scales in organizing their own dynamic and structured knowledge networks. In doing so, it fosters a collective intelligence that adds significant value, ultimately transforming the way organizations harness and leverage knowledge. Moreover, RoK'IT encourages continuous improvement and adaptation, ensuring that organizations remain competitive in an ever-evolving landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$60 per month
Free Trial No 
Free Version Yes 

Pricing Details

$4 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AnswerCart

Country

India

Website

www.answercart.com

Vendor Details

Company Name

VEDALIS

Founded

2004

Country

France

Website

www.vedalis.com

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal No 

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