Average Ratings 13 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
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features
design
support

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Description

AWS is the leading provider of cloud computing, delivering over 200 fully featured services to organizations worldwide. Its offerings cover everything from infrastructure—such as compute, storage, and networking—to advanced technologies like artificial intelligence, machine learning, and agentic AI. Businesses use AWS to modernize legacy systems, run high-performance workloads, and build scalable, secure applications. Core services like Amazon EC2, Amazon S3, and Amazon DynamoDB provide foundational capabilities, while advanced solutions like SageMaker and AWS Transform enable AI-driven transformation. The platform is supported by a global infrastructure that includes 38 regions, 120 availability zones, and 400+ edge locations, ensuring low latency and high reliability. AWS integrates with leading enterprise tools, developer SDKs, and partner ecosystems, giving teams the flexibility to adopt cloud at their own pace. Its training and certification programs help individuals and companies grow cloud expertise with industry-recognized credentials. With its unmatched breadth, depth, and proven track record, AWS empowers organizations to innovate and compete in the digital-first economy.

Description

Transforming customer interactions into seamless conversations is essential for success. Integrating AI into your customer engagement strategy while retaining the essential human element requires a unique set of skills, which we, at Sensiple, have honed over twenty years in the field of customer experience. Our ConverSense solution leverages our extensive contact center knowledge along with the robust AI features provided by leading cloud platforms such as Google Cloud Platform and Amazon Web Services. This powerful combination equips your agents with a comprehensive framework designed to cultivate enriching customer experiences. ConverSense consolidates all necessary tools into a single, intuitive platform, enabling you to meet and exceed your customer experience objectives with significantly less strain on agents, supervisors, and, crucially, your customers. In an era where tech-savvy consumers demand tailored and hassle-free interactions, maintaining their satisfaction is paramount, and being accessible across multiple channels is vital to keeping them engaged. Providing such an experience not only enhances customer loyalty but also drives long-term business success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshservice Yes 
6connect Yes 
AWS Gateway Load Balancer Yes 
AWS HealthScribe Yes 
Action1 Yes 
Antimetal Yes 
Assure Security Yes 
Backflipt Yes 
Desktop.com Yes 
Dianahost Yes 
GaraSign Yes 
General Analysis Yes 
IOST Yes 
JetBackup Yes 
Kore.ai Yes 
Mirantis Kubernetes Engine Yes 
OpenText Data Privacy & Protection Foundation Yes 
Query Inside Yes 
Surf AI Yes 
Verts Courier ERP Yes 

Integrations

Freshservice Yes 
6connect No 
AWS Gateway Load Balancer No 
AWS HealthScribe No 
Action1 No 
Antimetal No 
Assure Security No 
Backflipt No 
Desktop.com No 
Dianahost No 
GaraSign No 
General Analysis No 
IOST No 
JetBackup No 
Kore.ai No 
Mirantis Kubernetes Engine No 
OpenText Data Privacy & Protection Foundation No 
Query Inside No 
Surf AI No 
Verts Courier ERP No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com

Vendor Details

Company Name

Sensiple

Country

United States

Website

www.sensiple.com/platforms/cloud-contact-center/conversense-cloud-contact-center

Product Features

Cloud Management

Access Control Yes 
Billing & Provisioning No 
Capacity Analytics Yes 
Cost Management No 
Demand Monitoring Yes 
Multi-Cloud Management Yes 
Performance Analytics Yes 
SLA Management No 
Supply Monitoring No 
Workflow Approval Yes 

Cloud Storage

Access Control Yes 
Archiving & Retention Yes 
Backup Yes 
Data Migration No 
Data Synchronization No 
Encryption No 
File Sharing Yes 
Version Control Yes 

DevOps

Approval Workflow No 
Dashboard No 
KPIs No 
Policy Management Yes 
Portfolio Management No 
Prioritization No 
Release Management No 
Timeline Management No 
Troubleshooting Reports No 

Infrastructure-as-a-Service (IaaS)

Analytics / Reporting No 
Configuration Management No 
Data Migration No 
Data Security No 
Load Balancing No 
Log Access No 
Network Monitoring No 
Performance Monitoring No 
SLA Monitoring No 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs No 
Hardware Inventory No 
IT Budgeting Yes 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring Yes 

Server Management

CPU Monitoring Yes 
Credential Management No 
Database Servers Yes 
Email Monitoring No 
Event Logs Yes 
History Tracking Yes 
Patch Management No 
Scheduling No 
User Activity Monitoring No 
Virtual Machine Monitoring Yes 

Web Hosting

Cloud Hosting Yes 
DDOS Protection No 
Dedicated Hosting No 
Email Hosting No 
Managed Hosting No 
Multiple Datacenter Locations Yes 
Private SSL No 
SSD Storage No 
Server Backups Yes 
Shared Website Hosting No 
Unlimited Bandwidth Option No 
VPS No 
Website Builder No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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