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features
design
support

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Description

Amazon Nova Sonic is an advanced speech-to-speech model that offers real-time, lifelike voice interactions while maintaining exceptional price efficiency. By integrating speech comprehension and generation into one cohesive model, it allows developers to craft engaging and fluid conversational AI solutions with minimal delay. This system fine-tunes its replies by analyzing the prosody of the input speech, including elements like rhythm and tone, which leads to more authentic conversations. Additionally, Nova Sonic features function calling and agentic workflows that facilitate interactions with external services and APIs, utilizing knowledge grounding with enterprise data through Retrieval-Augmented Generation (RAG). Its powerful speech understanding capabilities encompass both American and British English across a variety of speaking styles and acoustic environments, with plans to incorporate more languages in the near future. Notably, Nova Sonic manages interruptions from users seamlessly while preserving the context of the conversation, demonstrating its resilience against background noise interference and enhancing the overall user experience. This technology represents a significant leap forward in conversational AI, ensuring that interactions are not only efficient but also genuinely engaging.

Description

Incorporate voice and conversational intelligence into your offerings with a self-sustaining platform that continuously evolves. This advanced multilingual Voice AI-driven contact center automation solution is crafted to engage in human-like dialogues. VIVA employs a distinctive conversation design methodology to discern user intent, allowing it to dynamically create tailored interactions with clients. It accommodates 10 languages and over 160 dialects, functioning around the clock. By optimizing contact center operations, it delivers significant value through its Voice AI banking solutions for the modern digital landscape. Enhance your customer experience processes, reduce expenses, and allocate resources more effectively with digital voice agents capable of conducting personalized, empathetic, and proactive discussions in real-time. Augmented Voice Intelligence represents a transformative approach that fuses human capabilities with machine efficiency. This collaborative model enriches customer service, ensuring that both technology and personnel work together harmoniously to meet client needs. Through this integration, businesses can achieve a new level of operational excellence and customer satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Bedrock Yes 
Amazon Nova Yes 
Amazon Nova Forge Yes 
Amazon Nova Premier Yes 

Integrations

Amazon Bedrock No 
Amazon Nova No 
Amazon Nova Forge No 
Amazon Nova Premier No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Amazon

Founded

1994

Country

United States

Website

aws.amazon.com/ai/generative-ai/nova/speech/

Vendor Details

Company Name

Skit.ai

Country

India

Website

skit.ai/

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Speech Recognition

Audio Capture No 
Automatic Form Fill No 
Automatic Transcription No 
Call Analysis No 
Concatenated Speech No 
Continuous Speech No 
Customizable Macros No 
Multi-Languages No 
Specialty Vocabularies No 
Speech-to-Text Analysis No 
Variable Frequency No 
Voice Recognition No 

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

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