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Description
Altek serves as the AI-driven inquiry conversion engine specifically designed for hotels. While many tools in this sector focus solely on responding to guest emails, Altek goes further by managing the underlying tasks necessary for those responses.
The platform's AI email assistant stands out as its most popular feature, capable of interpreting guest emails in over 100 languages. It efficiently retrieves real-time availability, pricing, and reservation information from systems like Mews, Oracle OPERA Cloud, Visbook/BookVisit, or Infor HMS, while simultaneously drafting replies and executing operational tasks such as creating, modifying, or canceling reservations, logging guest notes, issuing payment links, and arranging restaurant tables or spa treatments—all from the same email conversation.
This streamlined process allows front desk, booking, and central reservations teams to approve requests in approximately thirty seconds, a significant improvement compared to the usual 5 to 15 minutes spent navigating through multiple systems. Approval is set as the standard procedure rather than the maximum limit, with each type of action categorized as draft, approved, or auto-sent based on the property's specifications and risk assessment, all of which are meticulously tracked in an audit log. Furthermore, this sophisticated system ensures a more efficient workflow, enhancing overall guest satisfaction and operational efficiency.
Description
A reservation platform designed for restaurants and bars enables them to efficiently accommodate large groups and private dining requests while allowing for instant bookings of smaller parties. This system streamlines the inquiry and proposal processes directly through your website, freeing up valuable time that can be redirected toward effective marketing strategies aimed at attracting both new and returning customers. Regardless of whether a group consists of 10 or 100 individuals, the booking experience remains consistent, ensuring ease and satisfaction for all guests. By anticipating guest needs and enhancing their experience, businesses can reap the rewards of improved customer loyalty. This creates a competitive edge, as guests are more likely to complete their booking on your site when they can do so instantly, eliminating the need to continue their search elsewhere. The 24/7 availability of this service addresses one of the top priorities for customers: fast inquiry responses, allowing venues to focus on the quality of their offerings rather than response times. As a result, establishments can expect to see an increase in bookings as well as higher average checks, all while saving time. With all necessary information available online, guests have the flexibility to tailor their events according to their budgets, putting them in control of their experience. Ultimately, this innovative approach not only simplifies the booking process but also enhances customer satisfaction and business performance.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$399/month
Free Trial
Yes
Free Version
No
Pricing Details
$249 per user, per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Altek AI AS
Founded
2024
Country
Norway
Website
www.altek.ai/
Vendor Details
Company Name
Spherecal
Founded
2018
Country
United States
Website
www.waltzin.com
Product Features
Product Features
Event Management
Attendee Management
No
Badge Management
No
Conferences / Conventions
No
Exhibit / Vendor Management
No
Gamification
No
Room Block Management
No
Social Media Promotion
No
Sponsorship Management
No
Surveys & Feedback
No
Ticketing
No
Volunteer Management
No
Weddings / Parties
No
Reservations
Activities Booking
Yes
Booking Notes
Yes
CRM
No
Customer Support
Yes
Group Reservations
Yes
Guest Management
No
Payment Processing
No
Promotions Management
No
Rate Management
Yes
Room Booking Management
No
Third Party Booking
No
