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Description

Alohaa serves as a comprehensive cloud communication platform, delivering a range of omni-channel products including virtual phone numbers, IVR systems, cloud telephony, WhatsApp API integration, bulk SMS services, and voice broadcasting aimed at businesses. Thanks to its cloud-based framework, Alohaa enables businesses to achieve both flexibility and scalability in response to their evolving needs. The platform optimizes call routing, automates customer engagements, and significantly improves communication efficiency. Catering to a variety of industries, Alohaa provides customized solutions tailored for customer service, sales, and support functions, ensuring that each sector's unique requirements are met. Its intuitive interface, combined with its advanced capabilities, positions Alohaa as a top choice for companies in search of dependable cloud communication solutions, ultimately facilitating enhanced connectivity and operational success.

Description

Discover MCUBE's groundbreaking unified omnichannel solution in Cloud Telephony Services, a game-changer for business communication. Wave farewell to communication challenges and welcome a streamlined experience that lets you prioritize your customers. This innovative technology equips businesses to deliver outstanding customer service, enhance productivity, and open doors to fresh growth opportunities. With MCUBE, you can transform the way you connect with your clients and elevate your business to new heights.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

WhatsApp Yes 
Chrome OS Yes 
Meritto No 
PropFlo No 
Sell.Do No 
Swift AMS No 
Zoho One Yes 

Integrations

WhatsApp Yes 
Chrome OS No 
Meritto Yes 
PropFlo Yes 
Sell.Do Yes 
Swift AMS Yes 
Zoho One No 

Pricing Details

₹300/agent/month
Free Trial Yes 
Free Version No 

Pricing Details

NA
NA
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Alohaa.ai

Founded

2022

Country

India

Website

www.alohaa.ai

Vendor Details

Company Name

VMC Technologies

Founded

2008

Country

India

Website

mcube.com

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization Yes 
Voice Mail No 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration Yes 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting No 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing No 
Multiple Scripts Yes 
Phone Key Input No 
Survey Management No 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Softphone

Audio / Video Conferencing Yes 
Call Logging No 
Call Recording Yes 
Call Transfer Yes 
Caller Identification No 
Chat / Messaging No 
Contact Management Yes 
Fax Management No 

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