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Average Ratings 6 Ratings
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Description
Alloy Discovery allows IT professionals to identify and assess both networked and standalone computers either as needed or on a recurring schedule, all without requiring the installation of software agents on the remote devices. It gathers extensive data concerning the operating system, installed applications and service packs, active services, hardware details, as well as CPU, memory, motherboard, BIOS, and much more.
Key Features & Benefits
- Gathers detailed information regarding hardware and software inventory
- On-demand auditing removes the necessity for audit agents on remote systems
- Features a contemporary user interface with dynamic grouping according to customizable criteria
- Facilitates scheduled audits through login scripts, immediate audits, and portable audits
- Allows audits to be conducted via email
- Generates thorough and adaptable reports for enhanced analysis and decision-making.
Description
Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Abacus
No
Accessible Web RAMP
No
Assets and Inventory Plugin for Jira
No
Basecamp
No
Cherwell Software
No
Goverlan Reach
No
Gravity Forms
No
HaloPSA
No
Kayako
No
Kindo
No
Integrations
Abacus
Yes
Accessible Web RAMP
Yes
Assets and Inventory Plugin for Jira
Yes
Basecamp
Yes
Cherwell Software
Yes
Goverlan Reach
Yes
Gravity Forms
Yes
HaloPSA
Yes
Kayako
Yes
Kindo
Yes
Pricing Details
Free/50 nodes
Community Edition is available at no cost for 50 nodes.
Product is subscription-only and is based on number of licenses.
Pricing starts at $60 for an annual subscription for 100 nodes.
Product is subscription-only and is based on number of licenses.
Pricing starts at $60 for an annual subscription for 100 nodes.
Free Trial
No
Free Version
Yes
Pricing Details
$20 per user per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Alloy Software
Founded
2002
Country
United States
Website
www.alloy-software.com/products/alloy-discovery-family/express/
Vendor Details
Company Name
Atlassian
Founded
2002
Country
Australia
Website
www.atlassian.com
Product Features
IT Asset Management
Asset Tracking
Yes
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
Yes
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
Yes
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
Yes
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
Yes
User Activity Monitoring
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
Yes
Ticket Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
IT Alerting
Alert Noise Reduction
No
Alert Routing
No
Dynamic Notifications
No
Enriched Incident Context
No
Escalation Policies
No
Incident History Audit
No
Multi-User Alerting
No
Multiple Alert Types
No
On-Call Management
No
Rich HTML Email Notifications
No
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
Yes
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
Yes
Requisition Management
Yes
Supplier Management
Yes
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
Yes
Patch Management
Yes
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
Yes
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
Yes
Self Service Portal
Yes
Service Catalog
Yes
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
