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GuestCompass

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Description

This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.

Description

Communicating important information to your guests can often be a lengthy process, yet effective and timely communication remains essential during their stay. GuestCompass bridges the gap between you and your guests via an online platform that offers current information and valuable insights. This digital connection turns what is typically an impersonal exchange into a more relatable and engaging conversation. While mobile phone access for entry has existed for some time, now there's no need to clutter your device with yet another app to manage it. Our service enables you to grant guests a digital key within a secure framework, giving you complete oversight of its usage in terms of timing and location. This is particularly useful for accommodations where common inquiries arise repeatedly. Maintain a personal touch throughout their visit by communicating under your own brand name, making it an essential aspect of the online customer experience. It’s quick, straightforward, and reduces paper usage, enhancing efficiency at the front desk while simultaneously creating opportunities for upselling and offering additional services. Ultimately, this innovative approach transforms the guest experience into something far more tailored and engaging.