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Description

We offer a tailored, bilingual call answering service that operates around the clock, every day of the year, featuring services such as message taking, call forwarding, customer support, appointment scheduling, and more. Our specialized answering service for law firms is adept at screening prospective clients according to your specifications, ensuring they are either qualified for your services or appropriately redirected. The legal intake professionals within our lawyer answering service manage leads from the very first interaction all the way to an e-signed agreement, seamlessly integrating this information into your CRM or case management system. Our solutions are designed to transform website visitors into viable cases while maintaining communication with clients on their terms. Additionally, we effectively respond to high volumes of leads generated from television, radio, and online advertising through our superior processes and solutions. With a live answering service staffed by skilled intake specialists in the legal sector, we promptly address all incoming and outgoing leads for your law practice, ensuring nothing slips through the cracks. This comprehensive approach allows law firms to enhance their client engagement and streamline their operations effectively.

Description

BigHand Impact Analytics, which was previously named Digitory Legal, aids law firms in identifying the most relevant value metrics while offering a data-driven approach to showcase the advantages of their legal services through its award-winning, AI-powered timecard analysis. This analysis encompasses the firms' billing data, diversity, equity, and inclusion statistics, as well as lawyer resource allocation. By leveraging this solution, firms can pinpoint chances for career-enhancing assignments, bolster DEI efforts, and concentrate on improving time recording practices, which ultimately leads to a more efficient billing and collection system alongside enhanced data insights. The technology employed by Impact Analytics consistently categorizes legal work within a specific code system, ensuring that the resulting data delivers dependable insights for pricing strategies, project management, and DEI reporting. Additionally, it provides a comprehensive understanding of the costs associated with various activities, enabling clients to assess the effectiveness, transparency, and profitability of their legal billing practices and DEI strategies. This innovative approach not only enhances operational efficiency but also fosters a culture of continuous improvement within legal firms.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8am CasePeer Yes 
Assembly Neos Yes 
Captorra Yes 
Clio Yes 
Filevine Yes 
GrowPath Yes 
Law Ruler Yes 
Lead Docket Yes 
Litify Yes 
Salesforce Yes 
SmartAdvocate Yes 
Zapier Yes 

Integrations

8am CasePeer No 
Assembly Neos No 
Captorra No 
Clio No 
Filevine No 
GrowPath No 
Law Ruler No 
Lead Docket No 
Litify No 
Salesforce No 
SmartAdvocate No 
Zapier No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Alert Communications

Founded

1965

Country

United States

Website

www.alertcommunications.com

Vendor Details

Company Name

BigHand

Founded

1995

Country

United Kingdom

Website

www.bighand.com/en-us/our-solutions/impact-analytics/

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