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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

We offer a tailored, bilingual call answering service that operates around the clock, every day of the year, featuring services such as message taking, call forwarding, customer support, appointment scheduling, and more. Our specialized answering service for law firms is adept at screening prospective clients according to your specifications, ensuring they are either qualified for your services or appropriately redirected. The legal intake professionals within our lawyer answering service manage leads from the very first interaction all the way to an e-signed agreement, seamlessly integrating this information into your CRM or case management system. Our solutions are designed to transform website visitors into viable cases while maintaining communication with clients on their terms. Additionally, we effectively respond to high volumes of leads generated from television, radio, and online advertising through our superior processes and solutions. With a live answering service staffed by skilled intake specialists in the legal sector, we promptly address all incoming and outgoing leads for your law practice, ensuring nothing slips through the cracks. This comprehensive approach allows law firms to enhance their client engagement and streamline their operations effectively.

Description

Our customer service experts are available to assist your visitors and callers 24/7. Your potential customers are available 24/7, wherever and whenever you need them. No voicemail, only real people. There is no voicemail or bots so you can do business with real people and not automated voices. Know your callers and manage calls. For a personalized experience, we recognize returning callers. Unique call script because no two businesses are alike. Your call flow will be unique to you. We integrate seamlessly with your existing systems and integrate via a shared screen or CRM integration. How can you provide high-quality customer support without having to hire full-time employees in-house? This level of service is not possible for many small businesses. With a small business answering company, you can enjoy the benefits of an in-house staff without the need to hire, train, and pay for staffing. Our agents work remotely from anywhere in the US so they aren’t affected by local service outages and natural disasters.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Zapier Yes 
Assembly Neos Yes 
Captorra Yes 
Filevine Yes 
FranConnect No 
Google Analytics No 
Google Sheets No 
GrowPath Yes 
Insightly No 
Keap No 
Law Ruler Yes 
Litify Yes 
QuickBooks Online No 
ServiceMinder No 
Skype No 
SmartAdvocate Yes 
Zendesk No 
Zoho CRM No 
improveit! 360 No 

Integrations

Salesforce Yes 
Zapier Yes 
Assembly Neos No 
Captorra No 
Filevine No 
FranConnect Yes 
Google Analytics Yes 
Google Sheets Yes 
GrowPath No 
Insightly Yes 
Keap Yes 
Law Ruler No 
Litify No 
QuickBooks Online Yes 
ServiceMinder Yes 
Skype Yes 
SmartAdvocate No 
Zendesk Yes 
Zoho CRM Yes 
improveit! 360 Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Alert Communications

Founded

1965

Country

United States

Website

www.alertcommunications.com

Vendor Details

Company Name

AnswerConnect

Country

United States

Website

www.answerconnect.com

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