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features
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support

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Description

For employees working remotely or on the go who require access to a corporate phone network without being in a traditional office setting, a softphone application serves as an ideal solution. Inspired by the design of the Alcatel-Lucent 8068 Premium DeskPhone, the Alcatel-Lucent IP Desktop Softphone is a versatile software application that mimics the functionality of a standard business phone. Installation is quick and straightforward on various devices, including computers (both PC and Mac), tablets, and smartphones operating on iOS or Android. By simply connecting to the internet through a corporate virtual private network (VPN), users can seamlessly make and receive phone calls just like they would in a corporate environment. This application allows individuals to enjoy all the features typically found on their office desk phone, right from their computer, tablet, or smartphone. With the ability to connect to the corporate telephony network from virtually anywhere, users are empowered to make and receive calls as long as they have access to the company's IP network via VPN, be it through Ethernet, Wi-Fi, or 3G/4G cellular connections. This flexibility ensures that remote workers remain connected and productive no matter their location.

Description

In a modern landscape where constant connectivity is essential, relying on an outdated phone system simply won't suffice. Transitioning to a cloud-based telephony solution like Cloud Dial enables your business and customers to remain connected, whether in the office or on the go. Cloud telephony delivers top-notch business-grade voice services along with sophisticated call features that can be accessed via desk phones, PC softphones, or mobile devices, ensuring you never miss crucial calls. A virtual private number is a special type of phone number designed to redirect incoming calls to a selection of pre-determined phone numbers, commonly referred to as a follow-me number, virtual number, or Personal Number in the UK. This innovative system allows users to configure call forwarding based on specific times and days, utilizing time-of-day routing, for instance, directing calls to your office during business hours while forwarding them to your mobile on weekends. By leveraging this technology, businesses can enhance flexibility and responsiveness, adapting their communication strategies to meet the dynamic needs of their operations.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

EcholoN Yes 
Freshdesk No 
HubSpot CRM No 
HubSpot Customer Platform No 
LeadSquared No 
Nimble No 
Salesforce No 
Vtiger CRM No 
Zendesk No 
Zoho CRM No 

Integrations

EcholoN No 
Freshdesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
LeadSquared Yes 
Nimble Yes 
Salesforce Yes 
Vtiger CRM Yes 
Zendesk Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Alcatel-Lucent

Founded

2014

Country

France

Website

www.al-enterprise.com/en/products/applications/ip-desktop-softphone

Vendor Details

Company Name

Cloud Dial

Country

India

Website

www.clouddial.in/

Product Features

Softphone

Audio / Video Conferencing No 
Call Logging No 
Call Recording No 
Call Transfer No 
Caller Identification No 
Chat / Messaging No 
Contact Management No 
Fax Management No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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