Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We enhance the management of Cisco Collaboration across various applications, servers, and clusters by implementing a modern strategy that reduces the need for manual intervention. Our solution features a unified interface, offering a user-friendly, ready-to-use option that does not necessitate the purchase of extra modules and allows for a highly adaptable setup. Akkadian Provisioning Manager seamlessly integrates with all components of the Cisco Collaboration suite, including but not limited to CUCM, Unity Connection, Webex Meetings, Webex Teams, Jabber, and call center solutions like UCCX and Packaged-UCCE. For instance, UC Administrators or HelpDesk staff can efficiently onboard a new employee from a single screen, requiring minimal data entry without the hassle of logging into each individual Cisco application needed for that employee's deployment. By transforming what would typically be a 30-minute process into just 30 seconds, our clients typically experience a remarkable 90% reduction in time spent and a significant 50% decrease in associated costs, greatly enhancing overall productivity and resource allocation. This innovative approach not only saves time and money but also simplifies the user experience for both administrators and end-users alike.
Description
Cisco Webex Workforce Optimization offers a comprehensive suite of tools designed for managing team performance, thereby improving our Unified Contact Center Express and Webex Contact Center solutions. For supervisors to provide efficient, customer-centric service, they require access to essential data and tools that enable them to oversee team performance and foster outstanding customer interactions. By implementing scalable solutions for voice and screen call recording, along with quality evaluation methods, organizations can boost first call resolution rates and enhance overall team productivity. This solution alleviates the burden of scheduling from managers, allowing them to prioritize strategic enhancements and engage in real-time feedback processes. Additionally, by utilizing insights derived from speech and desktop action analysis, organizations can refine customer experiences while driving revenue growth. Importantly, Webex Workforce Optimization seamlessly integrates with Cisco Unified Contact Center Express and Webex Contact Center solutions, thereby enhancing the supervisor experience and contributing to the establishment of a world-class contact center. This integration ultimately paves the way for a more efficient operation where both customer satisfaction and team performance are prioritized.
API Access
Has API
No
API Access
Has API
No
Integrations
Cisco Unified Contact Center
No
OneLogin
Yes
Salesforce
Yes
ServiceNow
Yes
Webex Contact Center
No
Integrations
Cisco Unified Contact Center
Yes
OneLogin
No
Salesforce
No
ServiceNow
No
Webex Contact Center
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Akkadian Labs
Founded
2013
Country
United States
Website
www.akkadianlabs.com
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.webex.com/us/en/products/workforce-optimization.html
Product Features
Unified Communications
Audio / Video Conferencing
Yes
Calendar Management
No
Call Recording
No
Call Routing
No
Chat / Messaging
Yes
Fax Management
No
File Sharing
No
Mobile Access
Yes
Multi-User Collaboration
Yes
Voice Mail
Yes
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No